Technical Account Manager (Remote)

Summary

FMG Suite is a digital marketing platform that provides financial professionals, insurance agents, and enterprises with scalable marketing solutions. The Technical Account Manager serves as the technical point of contact for enterprise accounts, managing onboarding, implementation, integrations, troubleshooting, configuration guidance, and ongoing technical support while partnering with customer success, product, and engineering teams.

Responsibilities

• Manages technical onboarding, implementation, and integration work for enterprise accounts
• Troubleshoots technical issues and manages escalations to Engineering/Product when needed
• Advises customers on configuration, technical best practices, and product roadmap fit
• Partners with the Customer Success Manager to make sure technical health supports overall account health
• Translates customer technical requirements back to internal product and engineering teams
• Access to a private & secure workspace, free from distractions
• Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
• An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

Skills

• 2 years of experience in a SaaS environment either in support or technical support
• Experience with Agency Management or CRM systems helpful
• A love of Venn Diagrams and Field Mapping Logic
• Excellent communication and follow through skills
• Ability to explain complex technical logic and mapping in a clear and simplified manner
• Ability to prioritize and multitask multiple projects at the same time
• Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
• An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)
• Insurance Industry experience preferred

Qualifications

Must Haves

• 2 years of experience in a SaaS environment either in support or technical support
• Experience with Agency Management or CRM systems helpful
• A love of Venn Diagrams and Field Mapping Logic
• Excellent communication and follow through skills
• Ability to explain complex technical logic and mapping in a clear and simplified manner
• Ability to prioritize and multitask multiple projects at the same time
• Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
• An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

Nice to Haves

• Insurance Industry experience preferred

Benefits

• A generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown.
• Paid vacation, sick days, parental leave, and bereavement leave.
• Medical insurance with $0 co-pay.
• Telehealth plan.
• Dental insurance.
• Vision insurance.
• Health Savings Account (HSA) with generous employer contributions.
• Flexible Spending Accounts (FSA).
• Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage.
• Company-paid Short & Long Term Disability coverage.
• Company-paid Employee Assistance Program (EAP).
• Matching 401(k) with immediate full vesting.
• On Demand Pay, allowing access to a portion of earned wages prior to payday with same-day deposit.
• Internet reimbursement.
• Gym reimbursement.
• Work computer equipment provided.
• Fun in-person and virtual employee events.
• FMG swag.