Solutions Engineer

Summary

Fonoa is a company that automates tax-related workflows for internet companies through a suite of API and UI products. As a Solutions Engineer, you will collaborate with global enterprises to identify and solve complex customer challenges, lead technical engagements, and ensure the delivery of impactful solutions in partnership with the sales team.

Responsibilities

• Partner with our Sales team to articulate the Fonoa value proposition, vision and strategy to customers
• Create and deliver product and technical presentations to new and existing customers
• Qualify sales opportunities through technical discovery based on needs and problems with customers
• Be an expert in Fonoa’s API capabilities, advocate for improvements and influence the product roadmap with internal product teams to solve business challenges
• Drive technical discussions with customers, answering questions and providing guidance on technical features and integration
• Own technical scoping, gap analysis and technical implementation plans
• Identify opportunities for process improvements and innovation within the organisation
• You are comfortable supporting customers on technical issues where necessary
• You are extremely organised and apply a methodical approach to delivering

Skills

• You are fully proficient in English. Written and spoken, we are from around the world, but we work in English
• You have a strong sense of ownership and care deeply about customer experience
• You have a technical mindset and a desire to grow technically
• You are eager to learn and comfortable diving into complex problem spaces, which can encompass tax technology challenges
• You always champion the customer and balance product requests against the company vision
• You want to make a severe impact and are excited about working in a high-growth startup

Qualifications

Must Haves

• You are fully proficient in English. Written and spoken, we are from around the world, but we work in English
• You have a strong sense of ownership and care deeply about customer experience
• You have a technical mindset and a desire to grow technically
• You are eager to learn and comfortable diving into complex problem spaces, which can encompass tax technology challenges
• You always champion the customer and balance product requests against the company vision
• You want to make a severe impact and are excited about working in a high-growth startup

Benefits

• Commission
• Equity
• Benefits