Professional Services Consultant I

Summary

Fortra is seeking a Professional Services Consultant I to join its Services team and help customers deploy and use its software solutions. The role focuses on customer implementations, training, demonstrations, consulting, partner enablement, and cross-functional collaboration, with regional travel of less than 20%.

Responsibilities

• Deliver customer training to ensure clients can take full advantage of product features and functionality
• Deliver professional services to support successful product implementations and customer outcomes
• Provide training and enablement for Fortra business partners so they can effectively deliver technical services and support to their customers
• Conduct product demonstrations and proof-of-concept (POC) engagements for prospective customers, showcasing how our solutions address business challenges and requirements
• Assess customer training and consulting needs and partner with Sales to develop quotes and Statements of Work (SOWs) for services engagements
• Support and enhance the Customer Lifecycle process, continuously identifying opportunities to improve the customer experience
• Provide feedback and enhancement recommendations to the R&D team to help improve products and expand market opportunities
• Travel regionally as needed (less than 20%) to support customer implementations and software deployments
• Occasionally work outside normal business hours to support customer requirements when necessary
• Create and maintain knowledge base articles, technical tips, and best practices as needed
• Consistently conduct yourself in a professional manner and adhere to all Fortra policies and procedures
• Demonstrate a high level of integrity, honesty, and customer service in all interactions with employees, prospects, partners, and customers

Skills

• Experience with Managed File Transfer (MFT) products and/or scripting
• Programming experience
• CISSP or other cybersecurity certifications
• Experience with Linux and Windows environments; IBM platform experience is a plus
• Cloud platform experience, including AWS, Microsoft Azure, and/or Google Cloud Platform (GCP)
• Containerization experience, such as Docker
• SQL experience, including proficiency with Microsoft SQL Server, MySQL, PostgreSQL, and DB2
• Strong analytical skills with the ability to interpret data and provide actionable insights and recommendations
• Excellent organizational, written, and verbal communication skills
• Experience collaborating with internal stakeholders, including Development, Support, Sales, Pre-Sales, and Project Management teams, as well as external stakeholders such as IT Managers, System Administrators, Project Leaders, and Project Managers
• Proven ability to work effectively in collaborative team environments and contribute to shared goals and business objectives

Qualifications

Must Haves

• Experience with Managed File Transfer (MFT) products and/or scripting
• Programming experience
• CISSP or other cybersecurity certifications
• Experience with Linux and Windows environments; IBM platform experience is a plus
• Cloud platform experience, including AWS, Microsoft Azure, and/or Google Cloud Platform (GCP)
• Containerization experience, such as Docker
• SQL experience, including proficiency with Microsoft SQL Server, MySQL, PostgreSQL, and DB2
• Strong analytical skills with the ability to interpret data and provide actionable insights and recommendations
• Excellent organizational, written, and verbal communication skills
• Experience collaborating with internal stakeholders, including Development, Support, Sales, Pre-Sales, and Project Management teams, as well as external stakeholders such as IT Managers, System Administrators, Project Leaders, and Project Managers
• Proven ability to work effectively in collaborative team environments and contribute to shared goals and business objectives

Benefits

• Health, dental, and vision coverage as of hire
• Immediate enrollment in 401(k), HSA, and FSA plans
• Flexible PTO policy
• Tuition and personal enrichment reimbursement
• Option to enroll in ID Theft Protection Program
• Fully remote work arrangement