Associate Product Manager

Summary

FourKites, Inc. is a leader in AI-driven supply chain transformation, and they are seeking an Associate Product Manager to join their OTR & Core Visibility team. The role involves owning product outcomes, analyzing data, and engaging with customers to enhance product adoption and experience.

Responsibilities

• Track and analyze feature adoption, engagement, and retention KPIs for OTR and core visibility products
• Identify friction points and adoption gaps through usage data, customer interviews, and feedback loops with Customer Success and Sales
• Build and prioritize a backlog of targeted product enhancements that drive measurable improvement in customer stickiness
• Support roadmap planning alongside senior PMs, contributing well-reasoned prioritization recommendations
• Work hands-on with product analytics platforms (Pendo, Mixpanel) and write SQL queries to independently explore feature usage and customer behavior
• Build and maintain dashboards and reports that track adoption trends across customer segments
• Translate quantitative findings into clear product hypotheses and actionable backlog items
• Partner with Data Science and Engineering on instrumentation improvements and event tracking
• Participate in customer onboarding calls, QBRs, support escalations, and discovery sessions to develop a ground-level understanding of shipper workflows
• Work with Customer Success Managers to surface systemic product gaps and recurring pain points
• Champion the voice of the customer in internal planning and sprint reviews
• Collaborate with Engineering and Design through scoping, development, and post-launch monitoring
• Support Product Marketing with onboarding materials, release notes, and adoption playbooks
• Contribute to presales conversations and market requirement gathering alongside Solutions teams

Skills

• 3+ years developing deep expertise in a specific supply chain or logistics domain (e.g., truckload, last-mile, ocean freight)
• Practical experience specifically in truckload transportation, freight visibility, or carrier/shipper operations
• Experience collaborating with distributed or offshore engineering teams across time zones
• Comfort working hands-on with data: SQL proficiency, familiarity with analytics tools, ability to build a data-driven narrative without hand-holding
• Strong customer engagement skills — you've run discovery calls, written user stories, and can translate qualitative feedback into crisp requirements
• Demonstrated use of AI tools (Claude, ChatGPT, Cursor) to accelerate PM workflows — synthesizing research, drafting PRDs, generating insights at speed
• Prior exposure to SaaS onboarding flows, feature adoption programs, or customer health scoring
• Experience with Pendo, Amplitude, or similar product analytics tools
• Familiarity with agile development and working directly with engineering squads
• Bachelor's degree in engineering, operations, supply chain, economics, or a quantitative discipline

Qualifications

Must Haves

• 3+ years developing deep expertise in a specific supply chain or logistics domain (e.g., truckload, last-mile, ocean freight)
• Practical experience specifically in truckload transportation, freight visibility, or carrier/shipper operations
• Experience collaborating with distributed or offshore engineering teams across time zones
• Comfort working hands-on with data: SQL proficiency, familiarity with analytics tools, ability to build a data-driven narrative without hand-holding
• Strong customer engagement skills — you've run discovery calls, written user stories, and can translate qualitative feedback into crisp requirements
• Demonstrated use of AI tools (Claude, ChatGPT, Cursor) to accelerate PM workflows — synthesizing research, drafting PRDs, generating insights at speed

Nice to Haves

• Prior exposure to SaaS onboarding flows, feature adoption programs, or customer health scoring
• Experience with Pendo, Amplitude, or similar product analytics tools
• Familiarity with agile development and working directly with engineering squads
• Bachelor's degree in engineering, operations, supply chain, economics, or a quantitative discipline

Benefits

• Stock options
• 5 global recharge days, in addition to generous PTO and standard holidays
• Parental leave for all parents
• Annual wellness stipend
• Volunteer days
• Medical, Dental & Vision benefits starting on first day of employment
• 401k Retirement savings with employer match
• Employer paid life insurance and short term disability insurance
• Generous PTO, global recharge days, and volunteer days
• Paid parental leave for all parents
• Family planning and inclusive wellbeing resources
• Technology reimbursement
• Commuter benefits for in-office employees (Chicago)
• Ongoing learning & development opportunities