Summary
Foxconn Industrial Internet is seeking a proactive and customer-focused IT Operations & Collaboration Coordinator to join their IT team. This role is responsible for administering Microsoft 365 services, supporting end users, managing access permissions, and troubleshooting technical issues to ensure a seamless digital workplace experience.
Responsibilities
- Administer and maintain Microsoft 365 services and related collaboration platforms
- Manage user accounts, licenses, permissions, and identity lifecycle processes
- Provide technical support for end users, enterprise applications, and business systems through the Service Desk
- Support Identity and Access Management (IAM) solutions, including SSO, MFA, and user access governance
- Coordinate with system owners and business stakeholders to troubleshoot and resolve application-related issues
- Maintain IT documentation and contribute to process improvements, automation, and technology initiatives
Skills
- Some experience in IT Support, Service Desk, Microsoft 365 Administration, or related IT roles
- Hands-on experience administering Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure AD)
- Experience managing user accounts, licenses, security groups, access permissions, and user lifecycle processes (onboarding, transfers, and offboarding)
- Understanding of Identity and Access Management (IAM), including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access governance
- Experience supporting enterprise applications and business systems, including user access management, troubleshooting, and coordination between system owners and end users
- Experience with ticketing systems, incident management, service request fulfillment, and IT service management (ITSM) processes
- Strong communication, documentation, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment
- Experience with PowerShell scripting, Microsoft Intune, or endpoint management solutions is a plus
- Bachelor degree in a business or IT-related area, IT Security-related classes a plus, BS in Computer Science a plus
- Equivalent work experience may be considered in lieu of a degree
- Microsoft Certified: Fundamentals (MS-900)
- Microsoft 365 Certified: Administrator Associate
- Microsoft Certified: Identity and Access Administrator Associate
- CompTIA A+
- CompTIA Network+
- ITIL Foundation
Qualifications
Must Haves
- Some experience in IT Support, Service Desk, Microsoft 365 Administration, or related IT roles
- Hands-on experience administering Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure AD)
- Experience managing user accounts, licenses, security groups, access permissions, and user lifecycle processes (onboarding, transfers, and offboarding)
- Understanding of Identity and Access Management (IAM), including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access governance
- Experience supporting enterprise applications and business systems, including user access management, troubleshooting, and coordination between system owners and end users
- Experience with ticketing systems, incident management, service request fulfillment, and IT service management (ITSM) processes
- Strong communication, documentation, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment
- Experience with PowerShell scripting, Microsoft Intune, or endpoint management solutions is a plus
- Bachelor degree in a business or IT-related area, IT Security-related classes a plus, BS in Computer Science a plus
- Equivalent work experience may be considered in lieu of a degree
Nice to Haves
- Microsoft Certified: Fundamentals (MS-900)
- Microsoft 365 Certified: Administrator Associate
- Microsoft Certified: Identity and Access Administrator Associate
- CompTIA A+
- CompTIA Network+
- ITIL Foundation