Account Manager

Summary

Fusable provides data-driven solutions for the trucking, agriculture, and construction industries. The Account Manager owns post-sales relationships for an assigned portfolio of SMB accounts, leading onboarding, product adoption, value realization, retention, renewals, and upsell/cross-sell expansion. The role works independently and cross-functionally with Product Management, Marketing, Data Analysts, Sales, and other stakeholders.

Responsibilities

• Develop and maintain long-term relationships with clients in the post-sales period, demonstrating an understanding of their needs and assume role as key resource of account
• Proven ability to handle a high-volume portfolio of a small-medium book of business
• Operating as the singular owner of client accounts in an inside sales function
• Conduct personalized onboards, training, and provide ongoing client support to maximize usage of product features and services
• Own and drive retention and expansion revenue relationship and value-based promotion
• Identify and promote upsell and cross-sell opportunities across Fusable brands
• Develop and deliver account reviews to achieve business goals, maximize ROI, and drive account health and success
• Track usage of all products across a portfolio of clients, address under-utilization and risks through additional trainings by establishing product stickiness
• Plan, prioritize, and self-direct with minimal supervision
• Monitor and maintain usage KPIs/client dashboards to monitor progress and success
• Identify risks to the client achieving their stated business goals and collaborate with team to build a risk mitigation plan
• Provide key insights of Voice of Customer (VOC) pertaining to product usage and user experience. Communicate new and on-going findings to Data, Product, Marketing, Consulting and/or Editorial stakeholders

Skills

• Demonstrated success with managing and expanding client relationships, generating account expansion through inside sales capabilities, and driving retention revenue
• The ability to work independently as well as in a collaborative, cross-functional team environment is imperative as this position will work closely with Product Management, Marketing, Data Analysts, and Sales
• Proven ability to handle a high-volume portfolio of a small-medium book of business
• Plan, prioritize, and self-direct with minimal supervision
• Minimum of 3 years' experience in a B2B Account Management position, with a proven track record of meeting and exceeding quota
• Bachelor's degree or equivalent professional experience required
• Comfort in a quantitative environment to communicate, coach and translate for clients
• Flair for account nurturing and client relationship management
• Strong Interpersonal skills, highly motivated, with a strong orientation toward client relationships
• Exceptional written, verbal and presentation skills required
• Ability to work well independently and in a team environment
• High attention to detail, ability to meet deadlines and respond to clients in a timely manner
• Working knowledge of CRM software needed
• Up to 5% Travel
• Advanced working knowledge of MS Office Suite, specifically Excel and/or other similar statistics and data modeling software preferred

Qualifications

Must Haves

• Demonstrated success with managing and expanding client relationships, generating account expansion through inside sales capabilities, and driving retention revenue
• The ability to work independently as well as in a collaborative, cross-functional team environment is imperative as this position will work closely with Product Management, Marketing, Data Analysts, and Sales
• Proven ability to handle a high-volume portfolio of a small-medium book of business
• Plan, prioritize, and self-direct with minimal supervision
• Minimum of 3 years' experience in a B2B Account Management position, with a proven track record of meeting and exceeding quota
• Bachelor's degree or equivalent professional experience required
• Comfort in a quantitative environment to communicate, coach and translate for clients
• Flair for account nurturing and client relationship management
• Strong Interpersonal skills, highly motivated, with a strong orientation toward client relationships
• Exceptional written, verbal and presentation skills required
• Ability to work well independently and in a team environment
• High attention to detail, ability to meet deadlines and respond to clients in a timely manner
• working knowledge of CRM software needed
• Up to 5% Travel

Nice to Haves

• Advanced working knowledge of MS Office Suite, specifically Excel and/or other similar statistics and data modeling software preferred

Benefits

• Medical insurance for eligible employees, subject to eligibility requirements and applicable plan terms
• Dental insurance for eligible employees, subject to eligibility requirements and applicable plan terms
• Vision insurance for eligible employees, subject to eligibility requirements and applicable plan terms
• A 401(k) retirement plan for eligible employees, subject to eligibility requirements and applicable plan terms
• Paid time off for eligible employees, subject to eligibility requirements and applicable plan terms
• Paid holidays for eligible employees, subject to eligibility requirements and applicable plan terms
• Life insurance for eligible employees, subject to eligibility requirements and applicable plan terms
• Disability insurance for eligible employees, subject to eligibility requirements and applicable plan terms
• Commission resulting in on-target-earnings between $70,000-$85,000
• Additional compensation may include bonuses and equity
• Flexible work schedules
• Generous Paid Time Off
• 13 Paid Company holiday observances
• Remote work opportunities
• A casual dress work environment
• Physical fitness reimbursement
• Discounts on various events, travel, and dining