Digital Account Manager

Summary

Fusable provides data-driven solutions for the trucking, agriculture, and construction industries. The Digital Account Manager will manage mid-level client accounts across the full lifecycle of digital marketing programs, coordinating campaigns, communications, reporting, renewals, and growth opportunities. The role also requires cross-functional collaboration, campaign quality assurance, and accurate operational tracking.

Responsibilities

• Serve as the primary point of contact for assigned mid‑level accounts, maintaining consistent, organized communication with both clients and internal teams
• Lead routine client check-ins, project updates, and performance discussions, ensuring expectations are clear and met throughout each campaign
• Build trust with clients by providing strategic guidance, timely updates, and a proactive approach to identifying risks or opportunities
• Monitor account health, pacing, and performance trends; escalate issues or insights to internal teams and clients as needed
• Deliver reporting and performance summaries that highlight results, learnings, and recommended adjustments
• Drive Net Retention for your portfolio by managing renewals, identifying expansion opportunities, and presenting value-led recommendations
• Support proposal development and pricing conversations in partnership with Sales. Maintain accurate revenue forecasting for your assigned accounts
• Coordinate tasks, timelines, and deliverables across multiple campaigns simultaneously to ensure on‑time delivery and adherence to client expectations
• Gather all campaign assets, requirements, and creative inputs needed for campaign buildouts and updates
• Maintain detailed project plans and internal alignment across cross-functional teams to keep workstreams moving efficiently
• Support the full lifecycle of digital campaigns, implementation, onboarding, mid-flight changes, optimizations, and renewals
• Assist with intake and execution of campaign changes including targeting updates, creative swaps, landing page adjustments, and more
• Ensure campaigns are set up correctly and transitioned smoothly between phases
• Partner with sales, creative, content, and paid media teams to ensure seamless development of digital assets, ad copy, and paid media campaigns
• Facilitate collaboration between departments so that client goals and requirements are clearly understood and executed consistently
• Advocate for client needs while balancing internal workflows and capacity
• Conduct detailed QA on all campaign materials, including creative assets, ad copy, URLs, tracking tags, and platform setups, to ensure accuracy and alignment with client specifications
• Identify discrepancies or errors early and coordinate corrections across internal teams
• Input, organize, and maintain campaign data in the CRM, ensuring accuracy and completeness for internal teams
• Track campaign details, client requests, timelines, and milestones within internal systems

Skills

• 2–4 years of experience in account management, digital marketing, project management, or client services (agency or digital services experience preferred)
• Strong understanding of foundational digital marketing channels (paid search, paid social, display, content, creative workflows)
• Demonstrated ability to coordinate multiple projects at once while maintaining accuracy and organization
• Strong communication skills with the ability to manage client conversations and internal alignments
• Excellent time management, prioritization, and task management
• A proactive mindset with strong problem‑solving and critical thinking
• Ability to interpret basic campaign performance metrics and communicate insights clearly
• Comfort using CRM tools, project management systems, and
• Bachelor's degree in Marketing, Business, Communications, or a related field (or equivalent experience)

Qualifications

Must Haves

• 2–4 years of experience in account management, digital marketing, project management, or client services (agency or digital services experience preferred)
• Strong understanding of foundational digital marketing channels (paid search, paid social, display, content, creative workflows)
• Demonstrated ability to coordinate multiple projects at once while maintaining accuracy and organization
• Strong communication skills with the ability to manage client conversations and internal alignments
• Excellent time management, prioritization, and task management
• A proactive mindset with strong problem‑solving and critical thinking
• Ability to interpret basic campaign performance metrics and communicate insights clearly
• Comfort using CRM tools, project management systems, and
• Bachelor's degree in Marketing, Business, Communications, or a related field (or equivalent experience)

Benefits

• Medical, dental, and vision insurance for eligible employees, subject to eligibility requirements and applicable plan terms
• 401(k) retirement plan for eligible employees, subject to eligibility requirements and applicable plan terms
• Paid time off
• Paid holidays
• Life and disability insurance for eligible employees, subject to eligibility requirements and applicable plan terms
• Flexible work schedules
• Generous Paid Time Off
• 13 Paid Company holiday observances
• Remote work opportunities
• A casual dress work environment
• Physical fitness reimbursement
• Discounts on various events, travel, and dining