Customer Program Manager - FuzeRx

Summary

Fuze Health is a healthcare technology company focused on digitally connecting patients, care providers, and essential treatments. The Customer Program Manager owns customer-facing program execution and performance, managing accounts, deliverables, operational workflows, risks, and stakeholder communication. The role coordinates cross-functional teams to improve pharmacy care programs, ensure compliance, and support long-term program growth.

Responsibilities

• Own Service Level Agreement (SLA) performance and operational outcomes for assigned programs throughout their lifecycle
• Develop, maintain, and execute comprehensive project and program plans, ensuring alignment with organizational priorities, customer expectations, and regulatory standards
• Lead cross-functional collaboration across Product, Engineering, Operations, Care, Compliance, and Finance to ensure seamless delivery of program goals
• Monitor performance metrics, program health, and risks; lead mitigation planning and ensure timely resolution of issues
• Serve as the primary point of contact for internal and external stakeholders, providing transparent updates on performance, risks, and strategic initiatives
• Partner with customers and internal teams to drive continuous improvement, elevate service delivery, and strengthen operational workflows
• Ensure adherence to regulatory requirements, compliance frameworks, and industry best practices across all program activities
• Facilitate program retrospectives, incorporate learnings, and implement scalable methodologies to support future growth
• Contribute to long-term program strategy, roadmap planning, and expansion opportunities

Skills

• * Bachelor's degree or equivalent practical experience
• * 2–5 years of program management experience in healthcare, pharmacy, digital health, or another regulated environment
• * Proven ability to lead cross-functional teams and influence stakeholders without formal authority
• * Demonstrated experience in risk assessment, mitigation planning, and operational problem-solving
• * Strong understanding of regulatory and compliance requirements relevant to healthcare operations
• * Excellent communication skills; able to translate complex information for diverse audiences including executives, partners, and technical teams
• * Proficiency with GSuite, Slack, and project management tools (Asana, Jira, Smartsheet, or similar)
• * Fuze Health is limited to individuals residing in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington (WA), Wisconsin
• Applicants must be authorized to work for any employer in the U.S. Alto Pharmacy, Fuze Health, LetsGetChecked, and Fuze Care Services can not take over, transfer, or sponsor any visa type at this time
• Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds
• The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions
• * Experience in pharmacy operations, digital health, or healthcare services
• * Exposure to program or project management methodologies; CAPM or similar certification is a plus
• * Experience supporting client-facing or operational programs in a service-delivery environment
• * Familiarity with regulatory frameworks relevant to pharmacy or healthcare operations

Qualifications

Must Haves

• * Bachelor's degree or equivalent practical experience
• * 2–5 years of program management experience in healthcare, pharmacy, digital health, or another regulated environment
• * Proven ability to lead cross-functional teams and influence stakeholders without formal authority
• * Demonstrated experience in risk assessment, mitigation planning, and operational problem-solving
• * Strong understanding of regulatory and compliance requirements relevant to healthcare operations
• * Excellent communication skills; able to translate complex information for diverse audiences including executives, partners, and technical teams
• * Proficiency with GSuite, Slack, and project management tools (Asana, Jira, Smartsheet, or similar)
• * Fuze Health is limited to individuals residing in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington (WA), Wisconsin
• Applicants must be authorized to work for any employer in the U.S. Alto Pharmacy, Fuze Health, LetsGetChecked, and Fuze Care Services can not take over, transfer, or sponsor any visa type at this time
• Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds
• The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions

Nice to Haves

• * Experience in pharmacy operations, digital health, or healthcare services
• * Exposure to program or project management methodologies; CAPM or similar certification is a plus
• * Experience supporting client-facing or operational programs in a service-delivery environment
• * Familiarity with regulatory frameworks relevant to pharmacy or healthcare operations

Benefits

• Dental, vision, and multiple group medical plans to choose from
• A 401(k) retirement savings plan
• Group life insurance
• Accidental death and dismemberment (AD&D) insurance
• Flexible spending account (FSA) and health savings account (HSA)
• Commuter benefits
• Employer-paid short-term (STD) and long-term disability (LTD) insurance
• Additional supplemental insurance plans, including spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program
• Flexible vacation time
• Accrued paid sick time
• 10 paid holidays
• 2 floating holidays for full time non-exempt employees
• Eight weeks of paid parental leave for eligible employees
• Additional paid weeks for the birthing parent
• 4 weeks paid caregiver leave
• A Lifestyle Spending Account allowance each month
• Fully remote/WFH roles