Field Service Engineer 2

Summary

GE HealthCare is seeking a Field Service Engineer 2 to support anesthesia equipment in the Seattle metro service area. The role performs preventive maintenance, installations, corrective repairs, advanced troubleshooting, and field modifications while supporting less experienced engineers and driving customer satisfaction.

Responsibilities

• Complete on-time and accurate Preventative Maintenance, Installations, Corrective Repairs and FMIs
• Assist less experienced field engineers with equipment installation
• Work on advanced troubleshooting and service repair needs on designated equipment
• Effectively communicate and partner with teammates and colleagues
• Demonstrate effective communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner
• Serve as a member of the account community for key accounts
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business
• Keep up to date with competitor information and market trends
• Answer service calls independently without assistance within one year of employment

Skills

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 6 or more years of experience servicing electronic equipment
• Experience with Web applications as well as Microsoft suite of products
• Must have and maintain a valid Driver's License
• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary
• We will not sponsor individuals for employment visas, now or in the future, for this job opening
• GE HealthCare will only employ those who are legally authorized to work in the United States for this opening

Qualifications

Must Haves

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 6 or more years of experience servicing electronic equipment
• Experience with Web applications as well as Microsoft suite of products
• Must have and maintain a valid Driver's License
• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary
• We will not sponsor individuals for employment visas, now or in the future, for this job opening
• GE HealthCare will only employ those who are legally authorized to work in the United States for this opening

Benefits

• Eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan with employee and company contribution opportunities
• Life insurance
• Disability insurance
• Accident insurance
• Tuition reimbursement
• Professional development
• Relocation assistance provided