Field Service Engineer 2

Summary

GE HealthCare is a global medical technology and digital solutions company. The Field Service Engineer 2 performs preventative maintenance, troubleshooting, repairs, installations, and validations of medical equipment while managing customer issues and driving service excellence.

Responsibilities

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
• Perform troubleshooting, service repairs and installations of moderate complexity
• Lead communications with customers and serve as escalation point for customer related concerns, including installations
• Own customer issues from dispatch or identification of issue to resolution
• Proactively engage with other team members to ensure appropriate solution for the customer
• Leads installations, validations, maintenance, and service repair needs on designated equipment
• Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Skills

• Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment
• Or high school diploma/GED and 6 years of relevant experience
• Technical capabilities in including troubleshooting, repair and installation
• Must have and maintain a valid Driver's License
• Experience with Web applications as well as Microsoft suite of products
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
• Ability to be available after hours and/or work a rotating on-call schedule including weekends
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
• Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.  Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity

Qualifications

Must Haves

• Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment
• Or high school diploma/GED and 6 years of relevant experience
• Technical capabilities in including troubleshooting, repair and installation
• Must have and maintain a valid Driver's License
• Experience with Web applications as well as Microsoft suite of products
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
• Ability to be available after hours and/or work a rotating on-call schedule including weekends
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

Nice to Haves

• Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.  Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity

Benefits

• Remote work arrangement
• Professional development
• Career opportunities
• Relocation assistance provided