Summary
GE HealthCare is seeking a Field Service Engineer to join our team, supporting CT, PET, and Nuclear Medicine systems. This role involves performing installations, maintenance, and repairs, while ensuring customer satisfaction and equipment uptime.
Responsibilities
- Perform installation, maintenance, and repair of CT systems across the Midlands, with flexibility to support wider UK requirements
- Diagnose and resolve complex system-level faults across multi-technology platforms
- Build strong relationships with healthcare professionals to ensure equipment uptime and customer satisfaction
- Provide remote diagnostics and support from a home office, dialling into systems to troubleshoot and resolve issues where possible
- Collaborate with engineering teams, service centres, and commercial functions to deliver exceptional service
- Manage tools, spare parts, and travel logistics efficiently
- Complete all required documentation accurately and within deadlines
- Travel approximately 35–40% of the time, with occasional overnight stays
- Attend international training courses as required
- Be flexible to support overtime, short-notice callouts, and weekend shifts when needed
Skills
- HNC (or equivalent) in Engineering or a related technical discipline
- Field service experience (medical imaging experience advantageous but not essential – full training provided)
- Strong communication and interpersonal skills
- Self-motivated, organised, and able to work independently
- Experience with remote connectivity tools and diagnostics
- Good IT skills, including familiarity with software installation, virtual machines, and troubleshooting
- Full UK driving licence
- Fluent in English
- Experience with additional medical imaging modalities
- Knowledge of DICOM and IT/network troubleshooting
- Familiarity with CRM systems
- Project management experience
Qualifications
Must Haves
- HNC (or equivalent) in Engineering or a related technical discipline
- Field service experience (medical imaging experience advantageous but not essential – full training provided)
- Strong communication and interpersonal skills
- Self-motivated, organised, and able to work independently
- Experience with remote connectivity tools and diagnostics
- Good IT skills, including familiarity with software installation, virtual machines, and troubleshooting
- Full UK driving licence
- Fluent in English
Nice to Haves
- Experience with additional medical imaging modalities
- Knowledge of DICOM and IT/network troubleshooting
- Familiarity with CRM systems
- Project management experience