Field Service Engineer 1

Summary

GE HealthCare is seeking a Field Service Engineer 1 to support medical equipment service operations in the Chicago, Illinois region. The role performs preventative maintenance, assists with equipment installation, supports troubleshooting and repairs for X-Ray and Ultrasound equipment, and works to ensure customer satisfaction, quality, and regulatory compliance.

Responsibilities

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs
• Assist more experienced field engineers with equipment installation
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment
• Effectively communicate and partner with teammates and colleagues
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner
• Serve as a member of the account community for key accounts
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business
• Keep up to date with competitor information and market trends
• Answer service calls independently without assistance within one year of employment
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements. Complete all planned Quality, EHS & Compliance

Skills

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Apprenticeship; or Military Externship program; OR High School Diploma/GED and a minimum of 2 years of experience servicing electronic equipment
• Experience with Web applications as well as Microsoft suite of products
• Must have and maintain a valid Driver's License
• Legal authorization to work in the U.S. is required
• We will not sponsor individuals for employment visas, now or in the future, for this job opening

Qualifications

Must Haves

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Apprenticeship; or Military Externship program; OR High School Diploma/GED and a minimum of 2 years of experience servicing electronic equipment
• Experience with Web applications as well as Microsoft suite of products
• Must have and maintain a valid Driver's License
• Legal authorization to work in the U.S. is required
• We will not sponsor individuals for employment visas, now or in the future, for this job opening

Benefits

• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• A 401(k) plan with employee and company contribution opportunities
• Life insurance
• Disability insurance
• Accident insurance
• Tuition reimbursement
• Remote work arrangement