Template Specialist I (Pennsylvania resident)

Summary

Geisinger is a healthcare organization seeking a Template Specialist I to create, analyze, and support provider and ancillary scheduling templates. The role optimizes template design, provides consultative support to operations, and coordinates configuration, testing, documentation, maintenance, and issue resolution to improve patient access.

Responsibilities

• Optimizes template design and build through analysis of provider capacity and utilization statistics
• Contributes knowledge of template design for strategic access initiatives and to ensure organizational access targets are achieved
• Provides consultative support on slot utilization, optimizing templates across multiple departments
• Provides consultative support on business requirements for new initiatives template and related maintenance. Responsible for implementation of all requests for building and maintaining assigned provider and ancillary schedules across multiple locations including specialty and ancillary services
• Proactively identifies gaps in template and scheduling configurations
• Maintains subgroups, provider to department mapping and visit type use in alignment with changes in Operations
• Ensures structure of templates are accurate and in alignment with system standards and guidelines and are released timely to meet compliance
• Ensures changes to cadence master files and related system configuration are submitted and completed timely and accurately
• Analyzes template structure for accuracy, appropriateness, and validity prior to releasing the templates
• Proactively meets with and creates partnership with operations leadership to coordinate optimal template designs, ensure appropriate maintenance and answer questions and solutions including system template standards
• Works closely with the patient contact center leadership assigned to each department assuring that template and Cadence build are built to incorporate documented scheduling guidelines
• Coordinates issues with external departments as needed for resolution
• Reassignment of Template and Patients as needed, includes change appointment functionality

Skills

• Experience with patient medical appointment scheduling needed
• High School Diploma or Equivalent (GED)- (Required)
• Minimum of 3 years-Relevant experience* (Required)
• Analytical Thinking, Computer Literacy, HR Policies, Standards And Procedures, Problem Management
• Associate's Degree- (Preferred)

Qualifications

Must Haves

• Experience with patient medical appointment scheduling needed
• High School Diploma or Equivalent (GED)- (Required)
• Minimum of 3 years-Relevant experience* (Required)
• Analytical Thinking, Computer Literacy, HR Policies, Standards And Procedures, Problem Management

Nice to Haves

• Associate's Degree- (Preferred)

Benefits

• Healthcare benefits for full-time and part-time positions from day one, including vision, dental and domestic partners
• An atmosphere of collaboration, cooperation and collegiality