Account Manager

Summary

Painter Marketing Pros is seeking a client-focused professional to manage relationships with painting contractor clients. The role owns client onboarding and ongoing account management, translates marketing performance data into business insights, coordinates with internal service teams, and supports retention and growth.

Responsibilities

• Onboard new clients and set clear expectations for deliverables, timelines, and communication cadence
• Serve as the single point of contact for your client portfolio across all service lines
• Conduct regular check-in calls and performance reviews with clients
• Translate reporting and campaign data into clear, business-relevant insights for non-technical clients
• Coordinate internally with SEO, ads, and web teams to ensure client deliverables are on track
• Identify and act on retention risks before they escalate to churn
• Identify upsell and expansion opportunities within your portfolio and surface them to leadership
• Manage client expectations during delays, changes, or performance issues with transparency
• Maintain accurate client records, call notes, and account activity in Go High Level and ClickUp
• Escalate unresolvable issues to the Senior Account Manager with full context

Skills

• 2--4 years of experience in account management, client success, or client-facing roles in a digital agency or SaaS environment
• Ability to manage multiple client relationships simultaneously without dropping the ball
• Strong verbal and written English communication
• Comfortable reading and contextualizing digital marketing reports (SEO rankings, ad performance, GBP metrics) without needing to execute the work yourself
• Familiarity with Go High Level or similar CRM tools
• Calm under pressure
• Exposure to services like Google Ads, LSA, Meta Ads, or SEO is a strong plus

Qualifications

Must Haves

• 2--4 years of experience in account management, client success, or client-facing roles in a digital agency or SaaS environment
• Ability to manage multiple client relationships simultaneously without dropping the ball
• Strong verbal and written English communication
• Comfortable reading and contextualizing digital marketing reports (SEO rankings, ad performance, GBP metrics) without needing to execute the work yourself
• Familiarity with Go High Level or similar CRM tools
• Calm under pressure

Nice to Haves

• Exposure to services like Google Ads, LSA, Meta Ads, or SEO is a strong plus

Benefits

• Remote, full-time role
• Performance-based bonuses