Claims Recovery & Loss Analysis Analyst

Summary

Carrington Mortgage Services provides integrated mortgage loan servicing assistance to borrowers and investors. The Claims Recovery & Loss Analysis Analyst reconciles liquidated loan advances, researches incurred losses, identifies recovery and bill-back opportunities, and analyzes financial data to mitigate losses. The role also prepares written loss explanations, supports investor disputes, and maintains compliance with servicing guidelines and company procedures.

Responsibilities

• Reconcile all loan advances once the GSE or Government Mortgage Insured expense claim has been paid
• Maintain updates in LoanServ and input the assign and completion tasks upon the date the action occurs
• Respond to and make all corrections identified during the Quality Review Process within 24 hours of receipt
• Responsible for learning new skills and expand job knowledge to better perform assigned duties
• Maintain monthly performance in alignment with quality expectations
• Provide detailed written explanation for decisioned losses in order to dispute financial impact
• Review and procure additional support upon receipt of rebutted responses from external partners / investors
• Analyze multiple data elements in order to apply the proper decision rationale and provide evidentiary support to complete accurate written summaries
• Research incurred losses, using analytical skills and subject matter knowledge to determine responsibility and identify bill back opportunities
• Complete ad hoc Loss Analysis as required
• Responsible for staying abreast of relevant changes to GSE or Government Mortgage Insured guidelines, industry standards and client expectations
• Ensure timely completion of projects and tasks when assigned. If unable to meet a deadline, the deadline must be renegotiated prior to the initial deadline date
• Look for opportunities to improve the departments processes and procedures, to reduce costs and eliminate non-essential and manual processes and activities
• Keep Team Lead and Supervisor informed of all trends and problems including, but not limited to, claim denials/curtailments and claim payment offsets
• Perform other duties as assigned

Skills

• Strong working knowledge of all Default Servicing processes up to and including Loss Mitigation, Bankruptcy, Foreclosure, Conveyance and Claims in addition to mortgage servicing state, federal and agency guidelines and timelines
• Strong background in financial and loss analysis including ability to determine: all funds/advances due CMS have been recovered
• Strong Accounting Background--Must possess the ability to complete financial reconciliations
• Moderate computer skills with MS Word, Excel
• Robust attention to details and excellent time management and organizational skills
• Exceptional writing skills, including proper punctuation and grammar, organization, and formatting
• Ability to work under general direction to accomplish department goals and reduce/mitigate financial loss to CMS and its Clients
• Ability to substantiate facts and properly document them
• Ability to work effectively and develop rapport with all levels of staff, management, Investors/Insurers and 3rd parties
• Ability to make decisions that have moderate impact to immediate work unit
• Ability to identify urgent matters requiring immediate action and properly escalating them
• Ability to handle multiple tasks under pressure and changing priorities
• High School diploma required
• Two (2) or more years mortgage servicing experience within one or more default related areas such as Foreclosure, Bankruptcy, Default MI Claims, Loss Mitigation, Recovery, etc
• Associate/Bachelor Degree in accounting or other related field preferred
• Previous FHA, VA, USDA and PMI claims experience preferred

Qualifications

Must Haves

• Strong working knowledge of all Default Servicing processes up to and including Loss Mitigation, Bankruptcy, Foreclosure, Conveyance and Claims in addition to mortgage servicing state, federal and agency guidelines and timelines
• Strong background in financial and loss analysis including ability to determine: all funds/advances due CMS have been recovered
• Strong Accounting Background--Must possess the ability to complete financial reconciliations
• Moderate computer skills with MS Word, Excel
• Robust attention to details and excellent time management and organizational skills
• Exceptional writing skills, including proper punctuation and grammar, organization, and formatting
• Ability to work under general direction to accomplish department goals and reduce/mitigate financial loss to CMS and its Clients
• Ability to substantiate facts and properly document them
• Ability to work effectively and develop rapport with all levels of staff, management, Investors/Insurers and 3rd parties
• Ability to make decisions that have moderate impact to immediate work unit
• Ability to identify urgent matters requiring immediate action and properly escalating them
• Ability to handle multiple tasks under pressure and changing priorities
• High School diploma required
• Two (2) or more years mortgage servicing experience within one or more default related areas such as Foreclosure, Bankruptcy, Default MI Claims, Loss Mitigation, Recovery, etc

Nice to Haves

• Associate/Bachelor Degree in accounting or other related field preferred
• Previous FHA, VA, USDA and PMI claims experience preferred

Benefits

• Come join our amazing team and work remote from home!
• Comprehensive healthcare plans for you and your family.
• A discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so youll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.