CLIENT EXPERIENCE MANAGER - CALIFORNIA- REMOTE (San Diego, CA, US, 92101)

Summary

FoodWorks, a division of Compass Group and a hospitality company, partners with local restaurants and food startups to provide operating space and culinary services. The Client Experience Manager will oversee strategic vendor partnerships in California, managing recruitment, onboarding, events, client relationships, and partner performance. The role focuses on expanding local vendor networks and delivering exceptional client and partner experiences.

Responsibilities

• Own and manage the vendor partnership strategy within the assigned local market
• Identify, recruit, and onboard new restaurant, food truck, retail, and specialty food partners
• Establish strong relationships with local minority-owned and emerging businesses to diversify vendor offerings
• Manage the full onboarding process, including contracts, compliance documentation, insurance requirements, and partner setup
• Coordinate scheduling and programming between restaurant partners and client locations
• Plan and execute special events, pop-ups, activations, and promotional opportunities with vendor partners
• Build and maintain strong relationships with site managers and operational teams to ensure successful partner integration
• Provide a high level of customer service and communication to clients, vendors, and internal stakeholders
• Evaluate existing accounts and identify opportunities to enhance food and retail offerings
• Maintain accurate records, reporting, and data entry related to partner activities, contracts, and events
• Analyze market trends, vendor performance, and client feedback to drive continuous improvement
• Conduct business reviews and present recommendations to clients and leadership teams
• Troubleshoot operational issues and coordinate internal resources to ensure timely resolution
• Serve as the primary liaison between clients, vendors, and company leadership
• Perform other duties as assigned

Skills

• 3-5 years of experience in client management, account management, hospitality, food service, vendor relations, business development, event management, or a related field
• Proven ability to build and maintain strong professional relationships with clients and business partners
• Strong presentation skills with the ability to analyze and communicate business performance data
• Excellent negotiation, communication, and interpersonal skills
• Demonstrated ability to manage multiple projects and priorities simultaneously
• Strong problem-solving and decision-making abilities
• Proficiency in Microsoft Office, particularly Excel and Word
• Ability to work independently in a remote environment while maintaining strong collaboration with internal teams
• Willingness to travel up to 25%, including local market visits and occasional domestic travel
• Assoicate's degree preferred
• Experience recruiting, managing, or supporting vendor partnerships is highly preferred
• Hospitality, food service, catering, restaurant operations, retail partnerships, vendor management, community engagement, or event planning experience
• Experience working with local businesses, food entrepreneurs, and diverse supplier networks
• Passion for supporting local communities and building mutually beneficial business partnerships

Qualifications

Must Haves

• 3-5 years of experience in client management, account management, hospitality, food service, vendor relations, business development, event management, or a related field
• Proven ability to build and maintain strong professional relationships with clients and business partners
• Strong presentation skills with the ability to analyze and communicate business performance data
• Excellent negotiation, communication, and interpersonal skills
• Demonstrated ability to manage multiple projects and priorities simultaneously
• Strong problem-solving and decision-making abilities
• Proficiency in Microsoft Office, particularly Excel and Word
• Ability to work independently in a remote environment while maintaining strong collaboration with internal teams
• Willingness to travel up to 25%, including local market visits and occasional domestic travel

Nice to Haves

• Assoicate's degree preferred
• Experience recruiting, managing, or supporting vendor partnerships is highly preferred
• Hospitality, food service, catering, restaurant operations, retail partnerships, vendor management, community engagement, or event planning experience
• Experience working with local businesses, food entrepreneurs, and diverse supplier networks
• Passion for supporting local communities and building mutually beneficial business partnerships

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.