Associate Revenue Operations Analyst, Policy & Rules of Engagement

Summary

GitLab is an intelligent orchestration platform for DevSecOps that helps organizations improve developer productivity, operational efficiency, security, compliance, and digital transformation. The Associate Revenue Operations Analyst will support the Field Sales team by applying go-to-market policies consistently, responding to policy questions and disputes, maintaining documentation and data, and improving operational processes.

Responsibilities

• Support the documentation and maintenance of go-to-market policies and rules of engagement for the Field Sales team
• Respond to policy questions and support the resolution of policy-related disputes through Salesforce Chatter, case requests, and the Sales Support Slack channel
• Apply established policies carefully and identify questions that need escalation
• Maintain accurate data, process documentation, and best practices for first-tier sales teams
• Work with operations, strategy, sales compensation, and sales systems partners to support consistent processes
• Identify documentation or process gaps and share them with the appropriate team members
• Support policy updates and annual planning activities as business needs change

Skills

• Interest in revenue or sales operations, policies, and the systems that support go-to-market teams
• Experience working carefully with data, documentation, or administrative processes through coursework, internships, projects, or previous roles
• Ability to review information closely, identify issues, and document clear next steps
• Ability to organize multiple requests, prioritize work, and meet deadlines
• Clear written and verbal communication skills for working with stakeholders across teams
• Interest in supporting policy application and resolving questions or disputes fairly and consistently
• Demonstrated curiosity by asking questions, learning new processes, and taking ownership of assigned work
• Salesforce administration experience or familiarity with Salesforce is a plus

Qualifications

Must Haves

• Interest in revenue or sales operations, policies, and the systems that support go-to-market teams
• Experience working carefully with data, documentation, or administrative processes through coursework, internships, projects, or previous roles
• Ability to review information closely, identify issues, and document clear next steps
• Ability to organize multiple requests, prioritize work, and meet deadlines
• Clear written and verbal communication skills for working with stakeholders across teams
• Interest in supporting policy application and resolving questions or disputes fairly and consistently
• Demonstrated curiosity by asking questions, learning new processes, and taking ownership of assigned work

Nice to Haves

• Salesforce administration experience or familiarity with Salesforce is a plus

Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave
• This is an entry-level, remote role aligned to time zones in the United States.