Global Alliant Inc
Posted 16 days agoVerified live 1d ago
Nice CXone Developer
Brief overview
Remote
UndergradOr in progress
3+ yrsMinimum
NICE CXoneNICE CXone StudioIVR ScriptingRESTful APIsIVR FlowsContact Center Dashboards and ReportingSkills-Based RoutingStakeholder Management
About the company
Global Alliant Incglobalalliantinc.com
Global Alliant (GA) is an award-winning IT and software development company recognized as one of the nation’s fastest-growing and most innovative technology leaders.
Job description
Summary
Global Alliant Inc is seeking an experienced NICE CXone Developer – Implementation to design, develop, test, deploy, and support IVR and contact center solutions. The role focuses on NICE CXone Studio scripting, REST API integrations, call flows, skills-based routing, migrations, troubleshooting, documentation, and implementation support.
Responsibilities
- Participate in discovery and requirements-gathering activities
- Translate business requirements into technical requirements and solution designs
- Design, develop, test, and deploy NICE CXone IVR flows
- Develop and maintain NICE CXone Studio scripts
- Support on-premise to CCaaS migrations
- Develop call flows and backend REST API integrations
- Configure and support skills-based routing
- Troubleshoot scripting, integration, and system issues
- Prepare technical documentation and implementation plans
- Support SIT, UAT, deployment, and post-production activities
- Work with architecture and technical teams on integrations
- Provide technical guidance as a NICE CXone SME
Skills
- Strong experience with NICE InContact / NICE CXone
- Hands-on experience with NICE CXone Studio and IVR scripting
- Strong experience with RESTful Web Services / APIs
- Experience developing and implementing IVR flows and call flows
- Experience with Contact Center dashboards and reporting
- Experience with Skills-Based Routing
- Strong troubleshooting and problem-solving skills
- Excellent communication and stakeholder management skills
- Strong organizational and conflict-management skills
- Cisco to CCaaS migration experience preferred
Qualifications
Must Haves
- Strong experience with NICE InContact / NICE CXone
- Hands-on experience with NICE CXone Studio and IVR scripting
- Strong experience with RESTful Web Services / APIs
- Experience developing and implementing IVR flows and call flows
- Experience with Contact Center dashboards and reporting
- Experience with Skills-Based Routing
- Strong troubleshooting and problem-solving skills
- Excellent communication and stakeholder management skills
- Strong organizational and conflict-management skills
Nice to Haves
- Cisco to CCaaS migration experience preferred
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