Implementation Specialist II

Summary

GreenSlate provides configurable software and business solutions for media productions, including production accounting and entertainment payroll. The Implementation Specialist II executes high-volume software project setups, configures the platform for production-specific requirements, manages setup requests, and supports quality, training, and issue resolution across implementation projects.

Responsibilities

• Execute a high volume of complex, multi-layered software project setups and configurations based on each production’s unique requirements
• Manage inbound setup requests and written support tickets, prioritizing accuracy and throughput across concurrent projects
• Utilize Asana checklists and follow protocols for each project setup
• Transfer/escalate issues to other team members as required
• Utilize the Intercom ticketing system to track, organize, and complete setup requests efficiently
• Submit software development requests and bugs to development on behalf of users
• Train and provide ongoing support to new Implementation Specialists to assist with setups
• Assist with planning and coordinating user communications as necessary
• Occasionally support Technical Account Management by providing technical input on setup accuracy; primary client-facing communication is handled by account managers
• Partner with the Digital Project Manager on internal audits and project checklists to maintain setup quality and consistency across the platform

Skills

• This role is remote within the United States; candidates must be located in the Pacific Time Zone
• Bachelor's degree
• Experience with complex, configurable software platforms (e.g., ERP, payroll, accounting, project management, or production systems): 2+ years
• Software implementation/Project Onboarding: 1+ years
• The ability to deal with high volumes and work under pressure
• The ability to hold oneself accountable for completing one's own tasks correctly
• Self-monitoring, self-aware, and self-correcting
• A desire to find the solution, not just finish the task
• A systematic, process-oriented approach to work; you take pride in getting configurations exactly right, every time
• Genuine interest in becoming a deep technical expert in GreenSlate's platform; you want to know every setting, option, and configuration available
• Demonstrated experience navigating and configuring complex, multi-layered software systems; the more customizable the platform, the better
• Strong written communication skills; you can translate technical setup details clearly and concisely in written form
• Extremely focused and detail-oriented
• The employee is regularly required to hear and see
• The employee is regularly required to stand and sit/ The employee is regularly required to practice manual dexterity sufficient to operate standard office equipment
• Specific vision abilities required by this job include close vision and distant vision
• Occasionally called upon to work hours in excess of the normal daily schedule
• The employee may need the ability to lift up to 50 pounds
• Knowledge of production workflows and accounting basics is a plus!

Qualifications

Must Haves

• This role is remote within the United States; candidates must be located in the Pacific Time Zone
• Bachelor's degree
• Experience with complex, configurable software platforms (e.g., ERP, payroll, accounting, project management, or production systems): 2+ years
• Software implementation/Project Onboarding: 1+ years
• The ability to deal with high volumes and work under pressure
• The ability to hold oneself accountable for completing one's own tasks correctly
• Self-monitoring, self-aware, and self-correcting
• A desire to find the solution, not just finish the task
• A systematic, process-oriented approach to work; you take pride in getting configurations exactly right, every time
• Genuine interest in becoming a deep technical expert in GreenSlate's platform; you want to know every setting, option, and configuration available
• Demonstrated experience navigating and configuring complex, multi-layered software systems; the more customizable the platform, the better
• Strong written communication skills; you can translate technical setup details clearly and concisely in written form
• Extremely focused and detail-oriented
• The employee is regularly required to hear and see
• The employee is regularly required to stand and sit/ The employee is regularly required to practice manual dexterity sufficient to operate standard office equipment
• Specific vision abilities required by this job include close vision and distant vision
• Occasionally called upon to work hours in excess of the normal daily schedule
• The employee may need the ability to lift up to 50 pounds

Nice to Haves

• Knowledge of production workflows and accounting basics is a plus!

Benefits

• Matching 401(k)
• Employee Assistance Program/mental health support
• Accident insurance
• Wellness discounts and perks through the Holisticly platform
• Full-Time Remote Flexibility
• All the tools and support needed to stay connected and productive