Infrastructure Technician I

Summary

GT Independence is a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care. The Infrastructure Technician I will work within the IT team to implement and support infrastructure solutions, resolve issues, and assist employees daily.

Responsibilities

• Serve as first point of contact between end-users and IT staff to identify the root cause of an issue
• Communicate regularly with office staff to ensure computer equipment is working correctly and respond in a timely manner to solve problems
• Regular, skilled use of more complex machines, including word processors or personal computers; responsible for basic troubleshooting and repair or manipulation of data using published software
• Keep computers and peripherals up to date and functioning properly
• Screen complex, technical or specialized literature for referral
• Make and implement recommendations based on the problem identified
• Perform routine maintenance and management of infrastructure and systems
• Support Cloud infrastructure settings and deployment
• Other duties as assigned

Skills

• High School diploma or equivalent required
• CompTIA A+ or Microsoft Certification or equivalent experience a plus
• Excellent customer service skills
• Attention to detail; Excellence in quality of work
• Ability to identify difference between and resolve hardware and software issues
• Network troubleshooting basics
• Advanced Knowledge of Microsoft Windows 10 Operating Systems
• Advanced Knowledge of Microsoft Office Products
• Familiar with Microsoft Server Products including, Windows Server 2008/2012/2016/2019 (Active Directory; DHCP; DNS; Print Server)
• Knowledge of mobile device configuration
• Knowledge of installing and managing antivirus software
• Ability to work independently and efficiently manage time
• Excellent written and verbal communication skills
• Degree in Information Technology preferred

Qualifications

Must Haves

• High School diploma or equivalent required
• CompTIA A+ or Microsoft Certification or equivalent experience a plus
• Excellent customer service skills
• Attention to detail; Excellence in quality of work
• Ability to identify difference between and resolve hardware and software issues
• Network troubleshooting basics
• Advanced Knowledge of Microsoft Windows 10 Operating Systems
• Advanced Knowledge of Microsoft Office Products
• Familiar with Microsoft Server Products including, Windows Server 2008/2012/2016/2019 (Active Directory; DHCP; DNS; Print Server)
• Knowledge of mobile device configuration
• Knowledge of installing and managing antivirus software
• Ability to work independently and efficiently manage time
• Excellent written and verbal communication skills

Nice to Haves

• Degree in Information Technology preferred

Benefits

• Flexible paid time off
• Competitive wages & benefits
• Meaningful opportunities for professional growth