Systems Engineer II (2nd Shift)

Summary

iT1 is a national technology solution provider seeking a Systems Engineer II to support internal and external managed-services infrastructure. The role handles monitoring, incident response, systems administration, network troubleshooting, escalation management, documentation, and operational support during the second shift.

Responsibilities

• Monitor and respond to infrastructure alerts, events, and monitoring-system notifications
• Research, resolve, document, and communicate internal and client incidents within defined SLA targets
• Intermediate-level network troubleshooting and configuration (Meraki, Cisco, VPNs, switching, routing, wireless, firewalls)
• Intermediate-level Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365 troubleshooting
• Intermediate-level Azure administration including virtual machines, storage, networking, backup, monitoring, and identity services
• Support VMware vSphere and/or Hyper-V environments
• Act as a technical escalation point for other support teams
• Participate in major incident response, root cause analysis, and change management activities
• Maintain diagrams, documentation, procedures, and asset information
• Utilize PowerShell and automation tools where appropriate to improve operational efficiency

Skills

• 3-5 years of infrastructure, systems, networking
• Experience supporting Windows Server, Microsoft 365, Azure, networking, and virtualization technologies
• Experience working from alerts through escalation, resolution, and documentation
• 3-5 years managed-services support experience preferred
• Experience with LogicMonitor, NinjaOne, ConnectWise PSA, IT Glue, or similar platforms
• Experience with Azure Monitor, Log Analytics, Azure Backup, and Azure Site Recovery
• PowerShell scripting and automation experience
• Excellent customer service, documentation, organization, and prioritization skills
• Ability to mentor junior engineers and lead technical troubleshooting efforts
• Azure Administrator Associate (AZ-104)
• Azure Solutions Architect Expert (AZ-305)
• Cisco Certified Network Associate (CCNA)
• VMware or Microsoft 365 Certifications
• Wednesday-Sunday, 12:00pm-8:30pm AZ

Qualifications

Must Haves

• 3-5 years of infrastructure, systems, networking
• Experience supporting Windows Server, Microsoft 365, Azure, networking, and virtualization technologies
• Experience working from alerts through escalation, resolution, and documentation

Nice to Haves

• 3-5 years managed-services support experience preferred
• Experience with LogicMonitor, NinjaOne, ConnectWise PSA, IT Glue, or similar platforms
• Experience with Azure Monitor, Log Analytics, Azure Backup, and Azure Site Recovery
• PowerShell scripting and automation experience
• Excellent customer service, documentation, organization, and prioritization skills
• Ability to mentor junior engineers and lead technical troubleshooting efforts
• Azure Administrator Associate (AZ-104)
• Azure Solutions Architect Expert (AZ-305)
• Cisco Certified Network Associate (CCNA)
• VMware or Microsoft 365 Certifications
• Wednesday-Sunday, 12:00pm-8:30pm AZ

Benefits

• Medical, dental, and vision benefits with highly subsidized premiums
• Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
• 401(k) Plan with employer match
• Onsite Fitness Center
• Onsite Monthly Massages