Account Manager - DC Territory

Summary

Guardant Health is a precision oncology company providing blood and tissue tests, real-world data, and AI analytics to improve cancer care. The Account Manager will provide customer-facing field service, support client operations and sample collection, develop customer relationships, coordinate with sales and internal teams, and manage account performance across the DC territory.

Responsibilities

• Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management
• Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current clients accounts
• Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed)
• Collaborate and coordinate with field sales positions to support attainment of company goals and objectives
• Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs
• Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GH leadership
• Ensure team objectives are met
• Work effectively and compliantly with individuals across multiple departments throughout GH
• Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents

Skills

• 0-3 years customer service/sales experience
• Ability to engage in a consultative process while connecting client needs with GH capabilities
• Comfortable communicating and presenting at all levels throughout an organization
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
• Excellent customer service skills
• Outstanding strategic account planning skills
• Superior listening and problem solving skills
• Ability to handle sensitive information and maintain a very high level of confidentiality
• Impeccable communication and presentation skills
• Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives
• Ability to work effectively with minimal direction from, or interface with, manager
• Problem solving, decision making and technical learning
• Strong administrative skills and sophistication to manage business in complex environments
• Demonstrate GH's Values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
• Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work
• Previous experience in diagnostic, medical device, biotech, pharma setting is preferred

Qualifications

Must Haves

• 0-3 years customer service/sales experience
• Ability to engage in a consultative process while connecting client needs with GH capabilities
• Comfortable communicating and presenting at all levels throughout an organization
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
• Excellent customer service skills
• Outstanding strategic account planning skills
• Superior listening and problem solving skills
• Ability to handle sensitive information and maintain a very high level of confidentiality
• Impeccable communication and presentation skills
• Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives
• Ability to work effectively with minimal direction from, or interface with, manager
• Problem solving, decision making and technical learning
• Strong administrative skills and sophistication to manage business in complex environments
• Demonstrate GH's Values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
• Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work

Nice to Haves

• Previous experience in diagnostic, medical device, biotech, pharma setting is preferred

Benefits

• Hybrid work arrangement for onsite employees eligible for hybrid work location as specified by management and related policies, with defined in-person/onsite collaboration days and work-from-home days.
• Flexibility for better work-life balance while keeping teams connected.