Account Manager I - Oncology (Los Angeles, CA)

Summary

Guardant Health is a precision oncology company focused on improving cancer care through advanced blood and tissue tests, real-world data, and AI analytics. The Account Manager I will provide customer-facing field service, support client accounts and sample collection, resolve customer orders and reporting issues, and collaborate with sales and internal teams to achieve company goals.

Responsibilities

• Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management
• Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current clients accounts
• Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed)
• Collaborate and coordinate with field sales positions to support attainment of company goals and objectives
• Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs
• Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GH leadership
• Ensure team objectives are met
• Work effectively and compliantly with individuals across multiple departments throughout GH
• Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents

Skills

• • 0-3 years customer service/sales experience
• • Ability to engage in a consultative process while connecting client needs with GH capabilities
• • Comfortable communicating and presenting at all levels throughout an organization
• • Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
• • Excellent customer service skills
• • Outstanding strategic account planning skills
• • Superior listening and problem-solving skills
• • Ability to handle sensitive information and maintain a very high level of confidentiality
• • Impeccable communication and presentation skills
• • Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
• • Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives
• • Ability to work effectively with minimal direction from, or interface with, manager
• • Problem solving, decision making and technical learning
• • Strong administrative skills and sophistication to manage business in complex environments
• • Demonstrate GH's Values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
• • Frequent travel throughout the territory required
• • Must live within assigned territory
• * Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work
• *Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.*
• • Previous experience in diagnostic, medical device, biotech, pharma setting is preferred

Qualifications

Must Haves

• • 0-3 years customer service/sales experience
• • Ability to engage in a consultative process while connecting client needs with GH capabilities
• • Comfortable communicating and presenting at all levels throughout an organization
• • Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
• • Excellent customer service skills
• • Outstanding strategic account planning skills
• • Superior listening and problem-solving skills
• • Ability to handle sensitive information and maintain a very high level of confidentiality
• • Impeccable communication and presentation skills
• • Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
• • Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives
• • Ability to work effectively with minimal direction from, or interface with, manager
• • Problem solving, decision making and technical learning
• • Strong administrative skills and sophistication to manage business in complex environments
• • Demonstrate GH's Values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
• • Frequent travel throughout the territory required
• • Must live within assigned territory
• * Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work
• *Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.*

Nice to Haves

• • Previous experience in diagnostic, medical device, biotech, pharma setting is preferred

Benefits

• Hybrid work model with defined in-person/onsite collaboration days on Mondays, Tuesdays, and Thursdays and work-from-home days for individual-focused time, applicable to onsite employees eligible for hybrid work location as specified by management and related policies.