Software Development Engineer in Test II

Summary

Hansell Tierney is a premier staffing and recruiting company in the Pacific Northwest. They are seeking an experienced ServiceNow Software Developer to join a collaborative technology team focused on building scalable solutions to improve operational efficiency and user experience.

Responsibilities

• Design, develop, configure, and maintain solutions within the ServiceNow platform
• Gather business requirements and translate them into scalable technical solutions
• Develop and support custom applications, workflows, integrations, and platform enhancements
• Implement and maintain ServiceNow Customer Service Management (CSM) functionality
• Build, maintain, and troubleshoot REST-based integrations with internal and external systems
• Develop solutions using ServiceNow Workspaces, Service Portal, UI Builder, and Workflow Studio
• Leverage modern ServiceNow capabilities including Now Assist, AI Agents, and AI-powered workflows where applicable
• Troubleshoot complex platform issues and provide Level 3 support for escalated incidents
• Participate in an after-hours on-call rotation to support critical business systems
• Support platform upgrades, releases, patches, and overall platform health initiatives
• Collaborate within Agile Scrum teams to deliver high-quality solutions on schedule
• Create and maintain technical documentation, solution designs, and architectural artifacts
• Mentor junior developers and share best practices across the team
• Identify opportunities to improve platform performance, reduce technical debt, and enhance user experience
• Champion ServiceNow best practices, governance standards, and development methodologies

Skills

• 4+ years of hands-on ServiceNow development, administration, and platform support experience
• Extensive experience developing solutions using JavaScript
• Strong experience with AngularJS and/or React
• Strong knowledge of HTML, CSS, and modern web development practices
• Hands-on experience with ServiceNow Workspaces, Service Portal, UI Builder, and Workflow Studio
• Experience building and supporting REST integrations
• Experience designing and implementing integrations between ServiceNow and other enterprise platforms
• Experience working directly with business stakeholders to gather requirements and deliver technical solutions
• Strong understanding of Agile development methodologies and Scrum practices
• Excellent troubleshooting, problem-solving, and analytical skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience creating and maintaining technical and architectural documentation
• Experience with ServiceNow Now Assist, AI Agents, or other AI-driven platform capabilities
• Experience implementing and supporting ServiceNow Customer Service Management (CSM)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Experience with Application Studio and advanced ServiceNow development tools
• Experience with Jelly scripting
• Experience with PowerShell
• Experience with C# or C++
• Experience leading platform implementations or large-scale ServiceNow initiatives
• Strong understanding of UI/UX principles and user-centered design

Qualifications

Must Haves

• 4+ years of hands-on ServiceNow development, administration, and platform support experience
• Extensive experience developing solutions using JavaScript
• Strong experience with AngularJS and/or React
• Strong knowledge of HTML, CSS, and modern web development practices
• Hands-on experience with ServiceNow Workspaces, Service Portal, UI Builder, and Workflow Studio
• Experience building and supporting REST integrations
• Experience designing and implementing integrations between ServiceNow and other enterprise platforms
• Experience working directly with business stakeholders to gather requirements and deliver technical solutions
• Strong understanding of Agile development methodologies and Scrum practices
• Excellent troubleshooting, problem-solving, and analytical skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience creating and maintaining technical and architectural documentation

Nice to Haves

• Experience with ServiceNow Now Assist, AI Agents, or other AI-driven platform capabilities
• Experience implementing and supporting ServiceNow Customer Service Management (CSM)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Experience with Application Studio and advanced ServiceNow development tools
• Experience with Jelly scripting
• Experience with PowerShell
• Experience with C# or C++
• Experience leading platform implementations or large-scale ServiceNow initiatives
• Strong understanding of UI/UX principles and user-centered design

Benefits

• Three insurance levels
• 401K + match
• Sick leave
• Working with a great company!