Sales Support Analyst, Amazon

Summary

Harvest Group is an integrated commerce agency that helps consumer brands succeed across retail, digital commerce, retail media, and social platforms. The Amazon Sales Support Analyst supports the daily execution of client Amazon strategies, including Seller and Vendor Central operations, listing and case management, chargebacks, inventory shipments, reporting, analysis, and special projects.

Responsibilities

• Gain a solid understanding of how our client and company strategy aligns with Amazon’s direction and goals
• Ensure the daily operations of Amazon Seller and Vendor Central are executed swiftly and with excellence
• Oversee and manage the current product listings, as well as new listing creation
• Open, track, and respond to cases regarding errors or other communications with Amazon
• Chargeback tracking and dispute management
• FBA inventory shipment creation and tracking
• Reporting and analytical support
• Perform all other duties assigned

Skills

• At least 1-2 years of experience in the eCommerce ecosystem
• Experience with Amazon Seller and Vendor Central
• Experience leveraging data into actionable insights
• Radical curiosity of retail and the constantly changing marketplace
• Detail-oriented with an ability to juggle multiple projects in a fast-paced environment
• Proven ownership mindset
• Ability to proactively and creatively problem solve (as an individual and with a team)
• Excellent written & verbal communication skills
• Strong Word, Excel, and PowerPoint skills
• For this role we prefer that candidates are based out of the following states: AL, AR, AZ, CT, FL, GA, IA, ID, IL, IN, KS, KY, MA, MD, MN, MO, MS, NV, NC, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, or WI

Qualifications

Must Haves

• At least 1-2 years of experience in the eCommerce ecosystem
• Experience with Amazon Seller and Vendor Central
• Experience leveraging data into actionable insights
• Radical curiosity of retail and the constantly changing marketplace
• Detail-oriented with an ability to juggle multiple projects in a fast-paced environment
• Proven ownership mindset
• Ability to proactively and creatively problem solve (as an individual and with a team)
• Excellent written & verbal communication skills
• Strong Word, Excel, and PowerPoint skills

Nice to Haves

• For this role we prefer that candidates are based out of the following states: AL, AR, AZ, CT, FL, GA, IA, ID, IL, IN, KS, KY, MA, MD, MN, MO, MS, NV, NC, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, or WI

Benefits

• Eligible to participate in our bonus program.
• Medical insurance
• Dental insurance
• Vision insurance
• 401K
• PTO
• Charitable Gift Matching Program
• Volunteer Hours