Sales Support Specialist

Summary

Market Performance Group is an omnichannel commerce agency serving consumer packaged goods manufacturers. The Sales Support Specialist supports sales teams by maintaining client and retailer systems, responding to product and purchasing inquiries, managing sales-related information, researching errors, and training new specialists.

Responsibilities

• Enter/Maintain information across Client and Customer proprietary systems
• Responds to questions from new and existing clients, customers, and other personnel regarding error corrections, items and inventory, meetings, promotional requests, and other related questions
• Provides support on various projects and related tasks
• Assumes responsibilities for other Sales Administrators within the department when unavailable
• Creates, enters and updates purchasing related information (e.g. accounting deals, product returns, POs, item set-up, display set-up) using various systems/tools
• Reviews and researches information contained in information provided by the Sales team (e.g. overlapping accounting agreements, discontinued products, cost changes, customer complaints) To correct any errors and make recommendations on corrections needed
• Maintains processes on new item submissions, website listing maintenance, spreadsheets, pricing/UPC changes, client and retailer information
• Trains new Sales Support Specialists on job functions, as needed

Skills

• High School Diploma/GED and at least 2 year experience in a retail sales environment
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
• Experience with MS Office & Teams
• Willing to travel up to 10% of the time for business purposes (within state and out of state)
• College Degree or 3+ years in a retail sales environment

Qualifications

Must Haves

• High School Diploma/GED and at least 2 year experience in a retail sales environment
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
• Experience with MS Office & Teams
• Willing to travel up to 10% of the time for business purposes (within state and out of state)

Nice to Haves

• College Degree or 3+ years in a retail sales environment

Benefits

• Medical health benefits
• Dental health benefits
• Vision health benefits
• STD/LTD
• Paid maternity/paternity leave
• Life insurance
• Performance-based bonuses
• 401K
• Paid holidays
• Unlimited paid time off