Insurance Accounts Receivable Specialist

Summary

Healing Haven is a behavioral health organization supporting children with autism and their families through multidisciplinary clinical services. The Insurance Accounts Receivable Specialist will manage insurance claims and accounts receivable, resolve denials and underpayments, monitor authorizations, and support timely reimbursement using CentralReach.

Responsibilities

• Manage insurance accounts receivable and follow up on outstanding balances
• Research and resolve denied, rejected, and underpaid claims
• Submit corrected claims, appeals, and supporting documentation as needed
• Work with insurance payers to obtain claim status updates and secure reimbursement
• Use CentralReach for billing workflows, claims, payment posting, and reporting
• Monitor authorizations and ensure accurate service billing against approved units
• Maintain accurate insurance and payer records within CentralReach
• Collaborate with intake, clinical, and authorization teams to resolve billing issues
• Support month-end reporting and revenue cycle performance tracking

Skills

• 2+ years of insurance accounts receivable experience in ABA, healthcare, or behavioral health setting
• Proficiency in CentralReach (billing, claims, payment posting, reporting)
• Strong understanding of denials, appeals, ERAs, EOBs, CPT codes, and modifiers
• Experience with insurance authorizations and payer requirements
• Strong analytical, organizational, and communication skills
• Ability to perform standard computer-based work in an office or remote environment (e.g., prolonged computer use, data entry, and digital document review)
• Experience with ABA billing and revenue cycle processes preferred

Qualifications

Must Haves

• 2+ years of insurance accounts receivable experience in ABA, healthcare, or behavioral health setting
• Proficiency in CentralReach (billing, claims, payment posting, reporting)
• Strong understanding of denials, appeals, ERAs, EOBs, CPT codes, and modifiers
• Experience with insurance authorizations and payer requirements
• Strong analytical, organizational, and communication skills
• Ability to perform standard computer-based work in an office or remote environment (e.g., prolonged computer use, data entry, and digital document review)

Nice to Haves

• Experience with ABA billing and revenue cycle processes preferred

Benefits

• Comprehensive medical, dental, and vision coverage with employer contributions towards medical
• Employer-paid $50,000 life insurance
• Short-term disability coverage
• 401(k) retirement plan
• Earned Wage Access for financial flexibility
• Generous paid time off
• Work Location: Remote, Hybrid, or Onsite (based on organizational needs)