Health Care Service Corporation
Posted 7 days agoVerified live 2d ago
Resource Mgmt Analyst
Brief overview
Remote
UndergradOr in progress
$48k–$86k/yrStated range
2+ yrsMinimum
Claims or Customer ServiceWorkforce Management PlanningWorkforce Management SoftwareSchedulingPerformance TrackingAnalytical and Problem-Solving SkillsWritten and Verbal Communication
Job description
Summary
Health Care Service Corporation is a purpose-driven health care company that invests in employee development. The Resource Management Analyst reviews and manages real-time and intraday workforce management for front- and back-office functions, analyzes reporting, and improves caller experience, work queue management, and frontline staff performance to optimize operational activity.
Responsibilities
- This Position Is Responsible For Reviewing And Managing Real-Time/Intraday Workforce Management Of Front Or Back Office Functions. Reviewing And Analyze Reporting To Improve Caller Experience, Work Queue Management And Front Line Production Staff Performance Management To Optimize Back Office And Call Center Operational Activity. Ability To Travel
Skills
- Bachelor degree or 4 years of business experience
- 2 years of experience in a claims or customer service
- Interpersonal and organizational skills
- Analytical and problem solving skills
- Clear and concise written and verbal communication skills
- Bachelor degree
- Blue Chip experience
- Experience with Workforce Management software (scheduling, performance tracking, reporting)
- 2 years of experience in Workforce Management planning in a contact center with at least 50 employees
Qualifications
Must Haves
- Bachelor degree or 4 years of business experience
- 2 years of experience in a claims or customer service
- Interpersonal and organizational skills
- Analytical and problem solving skills
- Clear and concise written and verbal communication skills
Nice to Haves
- Bachelor degree
- Blue Chip experience
- Experience with Workforce Management software (scheduling, performance tracking, reporting)
- 2 years of experience in Workforce Management planning in a contact center with at least 50 employees
Benefits
- Curated development plans that foster growth and promote rewarding, fulfilling careers
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Annual incentive bonus plan
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