Service Engineer - Cedar Rapids, IA

Summary

Hexagon Manufacturing Intelligence develops technologies for industrial intelligence and manufacturing. The Service Engineer will install, repair, troubleshoot, and maintain high-precision Coordinate Measuring Machines and related equipment at customer locations, while providing technical training, completing service reports, and traveling throughout the region to support customer success.

Responsibilities

• Install, repair, troubleshoot, and maintain high-tech CMM machines at customer locations
• Provide technical expertise and training to customers on machine operation and upkeep
• Support product innovation by working cross-functionally with R&D and technical teams to ensure customer feedback is implemented in future products
• Work independently in a dynamic environment while delivering outstanding customer satisfaction
• Accurately complete service reports and provide feedback to continuously improve our services
• Enjoy regional domestic travel (100%), where you’ll interact with a wide range of clients and industries
• Lift and move equipment weighing up to 75 pounds unassisted and be able to work a minimum of 40 hours per week, including overtime as required to meet customer needs
• Frequently required to stand, walk, sit for long periods of time with regularly bending and kneeling
• Manual dexterity required for keyboard use, operating office equipment, grasping objects
• Regularly move around the customers’ worksites
• Regularly lift and/or move up to 75 pounds
• Specific vision abilities required include close vision, depth perception and adjust focus
• Frequently communicates with other employees and customers
• Primarily visits customers’ worksites, with occasional visits to the office
• Equipment is kept clean, orderly, properly inspected for accurate functionality
• Noise levels are considered low to moderate
• If required, PPE will be provided
• Requires travel to customers’ worksites up to 100%

Skills

• High School Diploma or equivalent
• Prior experience working with hand tools and basic electrical test equipment is essential
• Microsoft operating system knowledge is required
• Strong problem-solving skills and the ability to work independently
• Excellent communication and customer service skills
• Mechanical, electrical, and software troubleshooting skills are highly desired
• Prior experience with CMM machines or other industrial automation is a plus

Qualifications

Must Haves

• High School Diploma or equivalent
• Prior experience working with hand tools and basic electrical test equipment is essential
• Microsoft operating system knowledge is required
• Strong problem-solving skills and the ability to work independently
• Excellent communication and customer service skills

Nice to Haves

• Mechanical, electrical, and software troubleshooting skills are highly desired
• Prior experience with CMM machines or other industrial automation is a plus

Benefits

• Performance-based bonuses
• Comprehensive healthcare benefits (medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions
• Flexible work schedules with remote options and 80%-100% travel
• Paid time off (PTO), including holidays and parental leave
• 401k with generous employer match
• Tuition reimbursement to support your professional development
• Opportunities to grow and move within a global company known for its commitment to employee growth and innovation