Service Engineer - Novi, Michigan

Summary

Hexagon Manufacturing Intelligence provides measurement technologies, digital reality solutions, factory automation, simulation, and analytics for industrial manufacturers. The Service Engineer will install, repair, troubleshoot, calibrate, and maintain high-precision Coordinate Measuring Machines (CMM) and related equipment at customer locations, while providing technical guidance and documenting service activities. This remote, home-based role supports customers throughout Michigan and the Northeast with up to 100% travel.

Responsibilities

• Install, repair, troubleshoot, calibrate, and maintain CMM systems at customer locations
• Diagnose mechanical, electrical, and software-related system issues and implement corrective actions
• Provide technical training and operational guidance to customers on machine operation and preventative maintenance
• Accurately document service activities and submit detailed service reports
• Partner cross-functionally with technical support and engineering teams to resolve complex issues
• Deliver high levels of customer satisfaction while managing service schedules effectively
• Travel throughout the Northeast territory (up to 100%) to support customer needs
• Lift and move equipment weighing up to 75 pounds unassisted and work a minimum of 40 hours per week, including overtime as required to meet customer needs

Skills

• Must be located in Michigan
• Technical degree (Technical School, Associate, or Bachelor's) in Electronics, Industrial Mechanics, Mechatronics, or related field, or Military Technical School training and experience
• Hands-on experience using hand tools and basic electrical test equipment
• Working knowledge of Microsoft operating systems
• Strong mechanical, electrical, and software troubleshooting capabilities
• Strong problem-solving skills and ability to work independently in dynamic environments
• Excellent communication and customer service skills
• Prior experience with CMM equipment or industrial automation is preferred

Qualifications

Must Haves

• Must be located in Michigan
• Technical degree (Technical School, Associate, or Bachelor's) in Electronics, Industrial Mechanics, Mechatronics, or related field, or Military Technical School training and experience
• Hands-on experience using hand tools and basic electrical test equipment
• Working knowledge of Microsoft operating systems
• Strong mechanical, electrical, and software troubleshooting capabilities
• Strong problem-solving skills and ability to work independently in dynamic environments
• Excellent communication and customer service skills

Nice to Haves

• Prior experience with CMM equipment or industrial automation is preferred

Benefits

• Remote, home-based position
• Work remotely while supporting customers across the Northeast
• Exposure to advanced Coordinate Measuring Machines (CMM) and high-precision technologies
• Learn from experienced technical experts with deep product and industry knowledge
• Performance-based bonus opportunities
• Comprehensive healthcare benefits (medical, dental, vision)
• Health Savings Accounts (HSA) with employer contributions
• Paid time off (PTO), including holidays and parental leave
• 401(k) with generous employer match
• Tuition reimbursement to support your professional development
• Supplemental health benefits
• Legal assistance
• Commuter benefits
• Identity protection plans
• Opportunities to grow and move within a global company known for innovation and employee development
• Personal Protective Equipment (PPE) provided as required