Solution Delivery Engineer

Summary

HHAeXchange is the leading technology platform for home and community-based care. As a Solution Delivery Engineer, you will be responsible for the successful design, integration, configuration, and delivery of technical solutions to customers, ensuring that they meet client expectations and drive improved performance.

Responsibilities

• Collaborate with Solution Architects, Product, & Engineering to deliver technical solutions to providers, payers, states, and partners
• Designing and deploying solutions in customer environments, ensuring they function correctly and meet performance standards
• Conduct tests to ensure that the solution works as intended and troubleshooting any issues that arise
• Create detailed documentation for the solutions, including user guides and technical specifications if necessary
• Collaborate with cross-functional teams, including Sales, Implementation, CSM, Product, Engineering and Technical Customer Care to ensure successful delivery and ongoing performance
• Identify opportunities for process improvement to increase throughput and enhance quality
• Other duties as assigned by supervisor or HHAeXchange leader

Skills

• Bachelor's degree or equivalent experience
• 2+ years' experience with complex customer implementations & system integration
• Excellent verbal, written and interpersonal communication skills
• Highly engaging and collaborative style in working cross-functionally
• Strong technical & project management acumen with the ability to drive operational excellence through partnerships with cross-functional teams
• Strong troubleshooting skills; be able to quickly analyze and resolve issues
• Detail oriented, ensuring that all aspects of the solution are thoroughly checked and meet quality standards
• Ability to work well in a team environment and contribute to collective goals
• Adept at prioritizing tasks and managing multiple projects simultaneously
• Thinks creatively, highly driven, and self-motivated
• Quick learner who thrives in a dynamic and fast-paced environment
• Strong writing skills for creating clear documentation
• Willingness to learn new technologies and adapt to changing project requirements
• Knowledge of APIs, web services, and integration tools
• Experience with Jira, ticketing supporting system, preferred
• Experience with Healthcare interoperability standards (e.g., X12, HL7, APIs), preferred
• Experience working with State Medicaid Agencies, MCO's, and Homecare Providers; with experience in a SaaS environment preferred

Qualifications

Must Haves

• Bachelor's degree or equivalent experience
• 2+ years' experience with complex customer implementations & system integration
• Excellent verbal, written and interpersonal communication skills
• Highly engaging and collaborative style in working cross-functionally
• Strong technical & project management acumen with the ability to drive operational excellence through partnerships with cross-functional teams
• Strong troubleshooting skills; be able to quickly analyze and resolve issues
• Detail oriented, ensuring that all aspects of the solution are thoroughly checked and meet quality standards
• Ability to work well in a team environment and contribute to collective goals
• Adept at prioritizing tasks and managing multiple projects simultaneously
• Thinks creatively, highly driven, and self-motivated
• Quick learner who thrives in a dynamic and fast-paced environment
• Strong writing skills for creating clear documentation
• Willingness to learn new technologies and adapt to changing project requirements
• Knowledge of APIs, web services, and integration tools

Nice to Haves

• Experience with Jira, ticketing supporting system, preferred
• Experience with Healthcare interoperability standards (e.g., X12, HL7, APIs), preferred
• Experience working with State Medicaid Agencies, MCO's, and Homecare Providers; with experience in a SaaS environment preferred

Benefits

• Competitive health plans
• Paid time-off
• Company paid holidays
• 401K retirement program with a Company elected match
• Other company sponsored programs