Solutions Engineer

Summary

Xendit provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. The company is seeking a client-facing Solutions Engineer to support its United States Go-to-Market team by designing payment solutions, leading technical discovery, supporting complex sales cycles, and guiding enterprise clients through integration and launch. The role partners with sales, product, engineering, legal, compliance, and customer success teams to provide technical advisory and presales support.

Responsibilities

• Partner with the regional/global sales team to understand prospect needs and design tailored payment solutions leveraging Xendit's full product suite (acquiring, FX, payouts, stablecoin remittances)
• Conduct technical discovery sessions with prospective clients (CTOs, Heads of Product, Lead Engineers) to map their infrastructure and identify integration requirements
• Architect solutions that address complex cross-border flows between regional/global and Southeast Asia, ensuring compliance and optimal commercial outcomes
• Deliver compelling product demonstrations and technical presentations to both technical and non-technical audiences
• Lead the technical response for RFPs and RFIs from regional/global enterprise clients
• Prepare solution diagrams, integration guides, and technical proposal documents that clearly articulate Xendit's value proposition
• Collaborate with legal and compliance teams to address technical and regulatory questions during the sales cycle
• Scope and manage technical proof of concepts (POCs) for complex enterprise opportunities
• Guide clients through sandbox testing and integration planning, reducing time-to-go-live
• Act as the trusted technical advisor during the sales process, building confidence in Xendit's platform and capabilities
• Capture and synthesize client feedback, technical requirements, and feature requests to share with Xendit's product and engineering teams
• Stay ahead of competitor solutions and market trends regionally/globally - SEA payments corridor, providing insights to inform product roadmap decisions
• Contribute to internal knowledge bases, playbooks, and enablement materials for the broader commercial team
• Work closely with Account Executives to develop account strategies and identify upsell/cross-sell opportunities
• Partner with Customer Success and Integration teams to ensure smooth handoffs and long-term client satisfaction
• Collaborate with global Pre-Sales peers to share best practices and scalable solution patterns
• Do whatever it takes to make Xendit succeed!

Skills

• 3+ years of experience in a client-facing technical role, preferably in payments, fintech, or SaaS (e.g., Solutions Engineer, Sales Engineer, Solutions Architect, Integration Consultant)
• Strong understanding of APIs, webhooks, and SDKs. You can read code samples and explain technical concepts to engineers—even if you don't code daily
• Experience working with regional/global enterprise clients is essential
• Technical Fluency: You bridge the gap between business and engineering. You can whiteboard a solution architecture, troubleshoot API calls, and translate technical capabilities into business value
• Client-Facing Presence: You are comfortable presenting to CTOs and lead engineers, handling objections with confidence, and building trust with technical stakeholders
• Problem-Solving Mindset: You don't just answer questions—you uncover underlying needs and propose creative, compliant solutions across multiple jurisdictions
• Travel Flexibility: Willingness to travel for client meetings and internal alignment
• Builder Mentality: You thrive in "zero-to-one" environments and enjoy rolling up your sleeves to solve ambiguous problems
• Curiosity: You constantly ask "why" and dig deep to understand client businesses, not just their technical requirements
• Humility & Collaboration: You know that the best solutions come from teamwork—internally with sales, product, and engineering, and externally with clients
• Familiarity with payment flows, acquiring, FX, and/or payouts is highly preferred

Qualifications

Must Haves

• 3+ years of experience in a client-facing technical role, preferably in payments, fintech, or SaaS (e.g., Solutions Engineer, Sales Engineer, Solutions Architect, Integration Consultant)
• Strong understanding of APIs, webhooks, and SDKs. You can read code samples and explain technical concepts to engineers—even if you don't code daily
• Experience working with regional/global enterprise clients is essential
• Technical Fluency: You bridge the gap between business and engineering. You can whiteboard a solution architecture, troubleshoot API calls, and translate technical capabilities into business value
• Client-Facing Presence: You are comfortable presenting to CTOs and lead engineers, handling objections with confidence, and building trust with technical stakeholders
• Problem-Solving Mindset: You don't just answer questions—you uncover underlying needs and propose creative, compliant solutions across multiple jurisdictions
• Travel Flexibility: Willingness to travel for client meetings and internal alignment
• Builder Mentality: You thrive in "zero-to-one" environments and enjoy rolling up your sleeves to solve ambiguous problems
• Curiosity: You constantly ask "why" and dig deep to understand client businesses, not just their technical requirements
• Humility & Collaboration: You know that the best solutions come from teamwork—internally with sales, product, and engineering, and externally with clients

Nice to Haves

• Familiarity with payment flows, acquiring, FX, and/or payouts is highly preferred

Benefits

• This position may also be eligible for performance-based bonus plans.
• Hybrid (In-Office / Remote) working model