Associate Robotic Automation Engineer

Summary

HighRes Biosolutions is seeking an Associate Robotic Automation Engineer to join their Lab Automation engineering team at their headquarters in Beverly, Massachusetts. This role involves configuring, deploying, and supporting robotic systems while ensuring exceptional customer service and building trusted relationships with clients.

Responsibilities

• Configure and deploy laboratory automation solutions, including robotic arms, scheduling software, and integrated devices
• Execute Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT)
• Troubleshoot field issues in collaboration with engineering, software, and support teams
• Configure relational databases for laboratory scheduling applications
• Maintain deployment documentation and drive process improvements
• Diagnose and resolve technical challenges in deployed systems
• Serve as the professional face of HighRes during on-site client engagements
• Deliver comprehensive training on robotic systems ranging from single arms to room-scale platforms
• Build trusted client relationships by understanding workflows and anticipating needs
• Translate technical concepts into clear language for diverse audiences
• Maintain responsive, professional communication throughout the customer journey

Skills

• Bachelor's degree in a technical discipline (Computer Science, Robotics, Engineering, or related field)
• Genuine passion for automation and robotics technology
• Interest and ability in software development
• Basic proficiency in C# or other object-oriented programming languages
• Professional demeanor and ability to represent the company with clients
• Exceptional written and verbal communication skills across diverse audiences
• Ability to travel up to and sometimes exceeding 40% annually at client locations domestically and internationally
• Current driver's license and valid passport
• Personal transportation for regional travel
• Comfortable working in laboratory and technical environments
• Capable of lifting up to 50 pounds and standing for extended periods
• Experience in customer-facing technical roles (deployment engineering, technical support, field service)
• Background in customer service, hospitality, or client success
• Understanding of robotic arm technologies and laboratory automation software
• Familiarity with networking protocols (TCP/IP) and serial communications
• Basic mechanical and electrical troubleshooting skills
• Experience documenting software issues and technical logs
• Strong organizational and time management abilities
• Adaptability to fluctuating workloads and evolving customer expectations
• Problem-solving mindset with attention to detail

Qualifications

Must Haves

• Bachelor's degree in a technical discipline (Computer Science, Robotics, Engineering, or related field)
• Genuine passion for automation and robotics technology
• Interest and ability in software development
• Basic proficiency in C# or other object-oriented programming languages
• Professional demeanor and ability to represent the company with clients
• Exceptional written and verbal communication skills across diverse audiences
• Ability to travel up to and sometimes exceeding 40% annually at client locations domestically and internationally
• Current driver's license and valid passport
• Personal transportation for regional travel
• Comfortable working in laboratory and technical environments
• Capable of lifting up to 50 pounds and standing for extended periods

Nice to Haves

• Experience in customer-facing technical roles (deployment engineering, technical support, field service)
• Background in customer service, hospitality, or client success
• Understanding of robotic arm technologies and laboratory automation software
• Familiarity with networking protocols (TCP/IP) and serial communications
• Basic mechanical and electrical troubleshooting skills
• Experience documenting software issues and technical logs
• Strong organizational and time management abilities
• Adaptability to fluctuating workloads and evolving customer expectations
• Problem-solving mindset with attention to detail