Associate Health Coach

Summary

Hinge Health leverages software, including AI, to improve joint and muscle health and deliver care at scale. The company is seeking an Associate Health Coach to support members through telehealth video visits and in-app messaging, using behavior change expertise to help them reduce pain, build healthier habits, and achieve meaningful outcomes while collaborating with the care team.

Responsibilities

• Deliver time-bound, goal-driven, impactful coaching through a series of video visits focused on behavior change, habit formation, and lifestyle adjustments that support members' health goals and adherence to their care plan. Supplement video visits with personalized, goal-oriented in-app messaging that reinforces progress and maintains continuity between sessions
• Leverage the Hinge Health technology platform to make strategic, effective coaching decisions that drive health goal attainment and meaningful member outcomes
• Collaborate within the care team to ensure a seamless, coordinated member experience and respond to clinician referrals for coaching services. Accurately complete all required processes and updates in the member journey, including video visit notes and clinical escalations
• Build strong relationships and rapport with members. Listen to and adapt to each member's unique circumstances, supporting them in staying accountable to their goals, healthy lifestyle changes, while keeping members focused and engaged within Hinge Health activities
• As the front line of our product and member experience, critically assess our coaching approaches, synthesize and relay member trends, insights and feedback to the Product and Clinical Operations teams

Skills

• • NBHWC Board Certification and professional Health Coach training from an NBHWC-accredited program required
• • 2+ years experience in health coaching
• • Experience with large caseloads
• • Demonstrated prior experience working with behavior change or chronic disease management, including but not limited to MSK, GI, diabetes, weight loss & nutrition, mental health
• • Must be able to deliver telehealth services in a private, professional space with reliable, strong internet connectivity and within the United States
• • Current and foreseeable future state of residence within: [list all Tier 3/4 states regardless of time zone]
• • This role requires you to work within the designated hours of 7am - 9pm PST (regardless of your location)
• • Ability to work evenings (4pm and later within designated hours)
• • Able to work weekends
• • Additional certifications in orthopedics, pain science, women's health or related specialties
• • Medical fluency in Spanish (written and verbal)

Qualifications

Must Haves

• • NBHWC Board Certification and professional Health Coach training from an NBHWC-accredited program required
• • 2+ years experience in health coaching
• • Experience with large caseloads
• • Demonstrated prior experience working with behavior change or chronic disease management, including but not limited to MSK, GI, diabetes, weight loss & nutrition, mental health
• • Must be able to deliver telehealth services in a private, professional space with reliable, strong internet connectivity and within the United States
• • Current and foreseeable future state of residence within: [list all Tier 3/4 states regardless of time zone]
• • This role requires you to work within the designated hours of 7am - 9pm PST (regardless of your location)
• • Ability to work evenings (4pm and later within designated hours)

Nice to Haves

• • Able to work weekends
• • Additional certifications in orthopedics, pain science, women's health or related specialties
• • Medical fluency in Spanish (written and verbal)

Benefits

• Comprehensive medical, dental, and vision coverage
• Help with gender-affirming care for employees and their family members
• Tools for family and fertility planning
• Travel reimbursements if healthcare isn’t available where you live
• Traditional or Roth 401k retirement plan options with a 2% company match
• Modern life stipends to manage your own learning and development