Integration Specialist

Summary

HR Acuity provides employee relations case management and investigation software that helps organizations manage workplace issues and build trusted, inclusive cultures. The Integration Specialist will lead customer integration setup, data migrations, technical configuration, troubleshooting, and process documentation while partnering with Product, Engineering, Sales, and Customer Success teams to improve customer outcomes.

Responsibilities

• Own the technical setup and integrations configuration for new and existing HR Acuity customers, ensuring all technical requirements are met during the project lifecycle
• Ensure a world-class customer experience by providing clear communication, technical expertise, proactive project management
• Facilitate and manage the migration of customer data into the HR Acuity platform
• Assist Sales and Customer Success teams with technical scoping calls to ensure prospects and customers are properly supported
• Translate customer business requirements into technical solutions and configurations
• Collaborate with Product Managers, providing input based on customer and technical experience to inform upcoming releases
• Partner with Product and Engineering teams to identify and report recurring integration challenges
• Provide consultative guidance using established best practices to increase customer adoption and drive positive customer outcomes
• Scope and document new and existing technical processes/requirements in collaboration with customers and internal teams
• Manage and drive special projects and initiatives as assigned by Manager

Skills

• 3+ years of experience working with integrations in a technical or implementation-focused role
• Track record of working directly with customers, ensuring a positive and effective integration experience
• Background in API integrations and enterprise system connections (e.g., REST/SOAP APIs, JSON/XML, SFTP, webhooks)
• Ability to troubleshoot technical issues and communicate solutions clearly to both technical and non-technical stakeholders
• Strong collaboration skills with cross-functional teams, including Product, Engineering, and Sales
• Excellent verbal and written communication
• Ability to manage multiple projects and priorities
• Strong problem-solving skills and the ability to work under pressure
• Experience in developing technical documentation and training
• Familiarity with CRM, ERP, HCM/HRIS, ATS, and other enterprise software ecosystems (e.g., Workday, ADP, UKG, SAP SuccessFactors, Salesforce)
• Bachelor's degree in a related field, or equivalent practical experience
• Experience with integration/iPaaS platforms (e.g., Workato, MuleSoft, Dell Boomi) is a plus

Qualifications

Must Haves

• 3+ years of experience working with integrations in a technical or implementation-focused role
• Track record of working directly with customers, ensuring a positive and effective integration experience
• Background in API integrations and enterprise system connections (e.g., REST/SOAP APIs, JSON/XML, SFTP, webhooks)
• Ability to troubleshoot technical issues and communicate solutions clearly to both technical and non-technical stakeholders
• Strong collaboration skills with cross-functional teams, including Product, Engineering, and Sales
• Excellent verbal and written communication
• Ability to manage multiple projects and priorities
• Strong problem-solving skills and the ability to work under pressure
• Experience in developing technical documentation and training
• Familiarity with CRM, ERP, HCM/HRIS, ATS, and other enterprise software ecosystems (e.g., Workday, ADP, UKG, SAP SuccessFactors, Salesforce)
• Bachelor's degree in a related field, or equivalent practical experience

Nice to Haves

• Experience with integration/iPaaS platforms (e.g., Workato, MuleSoft, Dell Boomi) is a plus

Benefits

• Discretionary annual bonus
• Comprehensive medical, dental and vision plans
• FSA or HSA options
• 401K plan that matches your contributions
• Paid leave for various life events, such as sickness, disability, or parenthood
• #Allin Shares Program
• Company paid holidays
• Birthday day off
• Closed 4th of July week and December holiday week
• 8 hours of volunteer time
• Half day summer Fridays, based upon business needs
• Half day first Fridays, based upon business needs
• Unlimited PTO policy
• Employee assistance program
• Remote work environment, based upon business needs
• Professional development opportunities, including access to certifications, training resources, and cross-functional learning
• Onboarding with feedback and guidance from a mentor and peers
• Manager training
• Leadership training
• Industry training