Inspector - New York City, NY

Summary

ERGO NEXT is a technology-led provider of small business insurance focused on transforming the customer experience. The role oversees the profitability and compliance of the Workers Compensation product, leading project implementations, translating regulations into technical requirements, and supporting automated underwriting and portfolio management. It also coordinates cross-functional stakeholders, monitors initiative performance, and guides product direction through market research.

Responsibilities

• Develop full-scale project plans and communication documents to drive initiatives that maintain the integrity of our Workers Compensation (WC) product, utilizing your deep understanding of NCCI and independent rating bureau manuals
• Effectively communicate project expectations and schedule timelines to seamlessly oversee and integrate product changes
• Collaborate continuously with engineering, product, and legal teams to accurately translate complex state regulations and NCCI rules into clear technical requirements, driving automated compliance solutions
• Determine required resources and coordinate stakeholders to successfully attain project objectives, specifically integrating Workers' Compensation (WC) underwriting expertise to clearly define requirements for the automation of underwriting and the enhancement of portfolio management
• Track initiative milestones, deliverables, and performance metrics, providing regular status reports while collaborating with the Filings team and owning the working relationship with WC rating bureaus
• Collaborate with internal teams to design and implement efficient initiative workflows. Build clear, efficient processes that empower our customer service and production teams and users to quickly grasp our WC product offerings and swiftly resolve issues
• Conduct Market Research review data, research studies and filings in an effort to guide the direction of the line

Skills

• • Workers' Compensation Mastery: 5+ years of experience in Workers Compensation product with deep, practical understanding of WC insurance, class code assignment, premium calculation, navigating bureau manuals and rate/form revisions ensuring changes meet appropriate regulatory compliance
• • Underwriting Acumen: Working knowledge of WC underwriting principles, portfolio and the automated underwriting process
• • Metrics and monitoring: Experience with Jira, Figma, Tableau and AI tools
• • Stakeholder Management: Communication skills that motivate team members and drive results
• • Bachelor's degree in insurance, business, finance, STEM, or a related field
• • CPCU or master's degree
• • Project Management and Process optimization: PMP, Six Sigma or equivalent certifications preferred
• • Deep knowledge of Pay as you go is preferred
• • Preference will be given to candidates with understanding of AI principles and experience with AI tools

Qualifications

Must Haves

• • Workers' Compensation Mastery: 5+ years of experience in Workers Compensation product with deep, practical understanding of WC insurance, class code assignment, premium calculation, navigating bureau manuals and rate/form revisions ensuring changes meet appropriate regulatory compliance
• • Underwriting Acumen: Working knowledge of WC underwriting principles, portfolio and the automated underwriting process
• • Metrics and monitoring: Experience with Jira, Figma, Tableau and AI tools
• • Stakeholder Management: Communication skills that motivate team members and drive results
• • Bachelor's degree in insurance, business, finance, STEM, or a related field
• • CPCU or master's degree

Nice to Haves

• • Project Management and Process optimization: PMP, Six Sigma or equivalent certifications preferred
• • Deep knowledge of Pay as you go is preferred
• • Preference will be given to candidates with understanding of AI principles and experience with AI tools

Benefits

• Hybrid work arrangement in Waltham, MA.