Implementation Consultant (North America - Ice Hockey)

Summary

Hudl develops sports technology that helps teams capture video, analyze data, and share highlights. The Implementation Consultant will lead onboarding and continued education for elite North American hockey and volleyball customers, train users, align customer and sales goals, provide product feedback, and collaborate with Support, Sales, and Education.

Responsibilities

• Be a strong communicator. You’ll constantly push for alignment between our Sales team and customers on both short- and long-term goals
• Train customers. You’ll take the initiative to understand a customer’s unique workflows and ensure they're set up for success with our products
• Be the voice of the customer. You’ll deeply understand the needs of our elite customers, providing direct feedback to our product teams to help us exceed their expectations
• Collaborate across disciplines. You’ll work closely with Support, Sales and Education to surface customer insights and execute our global training strategy

Skills

• Sportscode experience. You understand the ins and outs of this software, making it easy to train our customers and help them get the most out of their subscriptions
• Adaptable. You're able to pivot and adjust as our strategies evolve, and you're always willing to learn new products, sports and workflows
• A problem-solver. You have a unique knowledge of both software and hardware, allowing you to navigate complex camera and network installations with an eye for detail
• An effective trainer. You can break down complex concepts into simple, digestible steps while adapting your style to keep sessions interactive and impactful
• Team-focused. You're willing to do whatever it takes to see your team succeed, whether that's assisting with front-line volume or helping with department initiatives
• Willingness to travel. You're happy to hit the road and visit customers on a monthly basis
• Customer-facing experience. You've spent time working closely with customers in a professional setting, specifically in training or education roles
• Global experience. You've worked within a distributed team and feel comfortable collaborating with people located all over the world
• While local candidates in Lincoln, Nebraska are prioritized, we're open to remote applicants who reside in one of the following states: Alabama, Arizona, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, North Carolina, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming

Qualifications

Must Haves

• Sportscode experience. You understand the ins and outs of this software, making it easy to train our customers and help them get the most out of their subscriptions
• Adaptable. You're able to pivot and adjust as our strategies evolve, and you're always willing to learn new products, sports and workflows
• A problem-solver. You have a unique knowledge of both software and hardware, allowing you to navigate complex camera and network installations with an eye for detail
• An effective trainer. You can break down complex concepts into simple, digestible steps while adapting your style to keep sessions interactive and impactful
• Team-focused. You're willing to do whatever it takes to see your team succeed, whether that's assisting with front-line volume or helping with department initiatives
• Willingness to travel. You're happy to hit the road and visit customers on a monthly basis

Nice to Haves

• Customer-facing experience. You've spent time working closely with customers in a professional setting, specifically in training or education roles
• Global experience. You've worked within a distributed team and feel comfortable collaborating with people located all over the world
• While local candidates in Lincoln, Nebraska are prioritized, we're open to remote applicants who reside in one of the following states: Alabama, Arizona, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, North Carolina, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming

Benefits

• Flexible vacation time
• Company-wide holidays
• Timeout (meeting-free) days
• Remote work options
• Professional development resources and opportunities
• Company-provided tech stack and hardware for office and remote work
• Employee Assistance Program
• Employee resource groups
• Fitness partner Peerfit
• Multiple medical insurance plans, including vision, dental, fertility healthcare and family forming benefits
• 401(k) contribution matching of up to 4% of the employee’s contribution