Analyst, Trading Operations, Extended Hours

Summary

ICE is seeking an Analyst, Trading Operations, Extended Hours to support affiliated digital asset and global OTC alternative trading systems. The role provides real-time trading support, monitors activity and system performance, assists with participant inquiries and trade reviews, and coordinates with technology, product, compliance, legal, and engineering teams during overnight and weekend shifts.

Responsibilities

• Provide real-time trading operational support for NYSE Group’s affiliated Digital ATS and Global OTC ATS
• Monitor trading activity, system performance, and order flow across both platforms
• Execute daily checkout procedures and maintain accurate electronic logs of trading issues, disputes, and resolutions
• Assist participant firms with inquiries related to order types, trading functionality, and settlement status
• Support bust/cancel determinations, clearly erroneous execution (CEE) reviews, and error account escalations in coordination with compliance and legal teams
• Primary shift: overnight and weekend coverage aligned with NYSE Group’s affiliated Digital Asset ATS's extended trading hours. Specific schedule, including holiday coverage, to be confirmed based on team rotation
• Partner with Technology, Product Management, and Compliance to onboard participants and resolve technical or operational issues
• Coordinate with compliance and outside counsel on regulatory matters, including trade reporting and ATS obligations
• Escalate production issues to System Operations and Engineering, with clear and timely communication to internal stakeholders
• Disseminate platform status updates and operational notices in a timely manner
• Support process documentation, post-incident reviews, and continuous operational improvement initiatives
• Develop deep working knowledge of NYSE Group’s affiliated Digital Asset ATS platform architecture, Global OTC ATS workflows, and relevant FINRA/SEC regulatory requirements

Skills

• Bachelor's degree from an accredited institution
• 2+ years of experience in a trading environment, including exchange operations, broker-dealer trading operations, or an alternative trading system (ATS)
• Active FINRA Series 7 license required
• Strong analytical and problem-solving skills with the ability to make quick, sound decisions under pressure
• Excellent written and verbal communication skills
• Proficiency in MS Office Suite
• Comfortable working overnight and weekend shifts in a 24/7 trading environment
• This position is remote-eligible; employees within commutable distance of a company office will be required to report onsite for training and periodically thereafter
• Familiarity with digital asset markets, tokenized securities, or blockchain-based settlement infrastructure is a strong plus
• Series 57 or Series 24 a plus
• SQL experience for issue investigation is a plus

Qualifications

Must Haves

• Bachelor's degree from an accredited institution
• 2+ years of experience in a trading environment, including exchange operations, broker-dealer trading operations, or an alternative trading system (ATS)
• Active FINRA Series 7 license required
• Strong analytical and problem-solving skills with the ability to make quick, sound decisions under pressure
• Excellent written and verbal communication skills
• Proficiency in MS Office Suite
• Comfortable working overnight and weekend shifts in a 24/7 trading environment
• This position is remote-eligible; employees within commutable distance of a company office will be required to report onsite for training and periodically thereafter

Nice to Haves

• Familiarity with digital asset markets, tokenized securities, or blockchain-based settlement infrastructure is a strong plus
• Series 57 or Series 24 a plus
• SQL experience for issue investigation is a plus

Benefits

• Intercontinental Exchange’s incentive compensation
• Healthcare coverage (medical, dental and vision)
• A 401(k) plan
• Life insurance
• Time off
• Paid leave for qualifying circumstances
• Remote-eligible work arrangement