Data Retrieval Specialist (Short-Term Assignment)

Summary

Inland Empire Health Plan (IEHP) is a healthcare organization focused on serving its members and supporting quality programs. The Data Retrieval Specialist provides technical, administrative, and clerical support for medical-record collection, data management, research, data entry, quality control, reporting, and analysis across HEDIS, Risk Adjustment, and other quality activities.

Responsibilities

• Manage the scheduling, retrieval, tracking, monitoring and quality assurance of data collection requirements from physicians for audits and internal processes supporting all HEDIS, Risk Adjustment and Quality activities
• Technical aptitude to navigate various Electronic Medical Records (EMR) systems in order to skillfully extract needed data per specified project needs
• Establish relationships with IEHP Providers and staff to foster ongoing collaboration for data collection efforts
• Serve as Team Lead to support all aspects of HEDIS Chart Collection, including planning, preparation, hands-on training, and ongoing project support for the HEDIS Task Force, HEDIS equipment testing, Provider outreach, collection of assigned charts, quality assurance and follow-up chart pursuit efforts
• Perform research, data entry and quality control on key data sources following prescribed guidelines/protocols in support of IEHP’s regulatory reporting requirements including: HEDIS, Risk Adjustment and Quality activities
• Perform a broad range of administrative duties using initiative and judgment in handling confidential and time sensitive information
• Provide backup support for Quality Systems Coordinators, assisting with IEHP’s supplement data efforts including data collection, data entry, research, quality assurance and reporting

Skills

• Three or more (3+) years of administrative experience in an office environment, including use of Microsoft Office Suite
• One (1) year of experience in healthcare data collection from various Electronic Medical Record systems
• Demonstrate superior interpersonal and administrative skills commensurate with years of experience
• High school diploma or GED required
• Must have a valid California Driver's license and valid automobile insurance
• Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points
• Understanding of and sensitivity to multi-cultural community
• Organizational skills
• Strong written and verbal communication skills. Interpersonal skills
• Proficient in Microsoft Word and Excel, experienced in data entry, and strong attention to detail are essential
• Ability to manage multiple tasks to coordinate, prepare and monitor projects and reports
• Ability to prioritize work to ensure adherence to project deadlines
• Excellent customer service and telephone courtesy
• Positive attitude
• Ability to work in a team setting
• The employee must occasionally lift or move up to 25 pounds
• Frequent travel to Provider offices for data retrieval within San Bernardino and Riverside Counties
• Experience as an EMR technician preferred
• Associate's degree from an accredited institution preferred
• Health Information Management (HIM) certification, preferred

Qualifications

Must Haves

• Three or more (3+) years of administrative experience in an office environment, including use of Microsoft Office Suite
• One (1) year of experience in healthcare data collection from various Electronic Medical Record systems
• Demonstrate superior interpersonal and administrative skills commensurate with years of experience
• High school diploma or GED required
• Must have a valid California Driver's license and valid automobile insurance
• Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points
• Understanding of and sensitivity to multi-cultural community
• Organizational skills
• Strong written and verbal communication skills. Interpersonal skills
• Proficient in Microsoft Word and Excel, experienced in data entry, and strong attention to detail are essential
• Ability to manage multiple tasks to coordinate, prepare and monitor projects and reports
• Ability to prioritize work to ensure adherence to project deadlines
• Excellent customer service and telephone courtesy
• Positive attitude
• Ability to work in a team setting
• The employee must occasionally lift or move up to 25 pounds
• Frequent travel to Provider offices for data retrieval within San Bernardino and Riverside Counties

Nice to Haves

• Experience as an EMR technician preferred
• Associate's degree from an accredited institution preferred
• Health Information Management (HIM) certification, preferred

Benefits

• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance
• Telecommute