Ripple Foods- Marketing & Sales Coordinator

Summary

Ripple Foods is a consumer packaged goods company seeking a Marketing & Sales Coordinator to support commercial execution, consumer engagement, and cross-functional operations. The role manages consumer care, digital product content, promotional coordination, item setup, sales enablement, e-commerce operations, and performance reporting, with potential growth into brand management.

Responsibilities

• Manage the primary consumer care inbox across email, website, and social media channels, delivering empathetic, on-brand responses to questions, comments, and complaints
• Rapidly identify and execute escalation protocols for quality, safety, or regulatory concerns in strict adherence to company standards
• Maintain active community management across social channels to foster brand advocacy, trial, and repeat engagement
• Systematically track, synthesize, and report consumer feedback trends to internal teams while maintaining and updating the master FAQ and canned response library
• Serve as the single-source-of-truth manager across Syndigo, 1WS, and retailer portals to ensure digital catalog accuracy and brand compliance across key e-retail partners
• Lead new item setup and ongoing master data maintenance across retail, digital, and commercial channels
• Execute regular website content updates and coordinate direct order resolutions via Flowspace and third-party logistics partners
• Coordinate and track the overarching promotional calendar to ensure cross-functional alignment across marketing, sales, and retail execution
• Lead the rollout and execution of quarterly consumer communication programs, email campaigns, and promotional touchpoints
• Partner closely with Sales and Brand teams to fulfill account requests, assist with customer sales presentation decks, and support innovation launch rollouts
• Provide day-to-day operational support for e-commerce initiatives, customer presentations, and Sales & Operations Planning (S&OP) processes
• Compile, track, and analyze recurring sales, consumer feedback, and campaign performance data to surface actionable business insights

Skills

• 3-5 years of progressive experience in marketing, sales coordination, consumer care, or e-commerce execution within CPG (Consumer Packaged Goods), with a preference for Food & Beverage or Natural Products
• Bachelor's degree in marketing, Business, Communications, or a related field required
• Hands-on experience with digital asset management/syndication platforms (Syndigo, 1WS, retailer seller portals), and basic website content management system (CMS) tools
• Proficient in Microsoft Office (Excel and PowerPoint) with an ability to organize data and summarize performance metrics
• Highly motivated to learn the end-to-end commercial operations of CPG brand management with a goal of advancing into brand management roles
• Independently manages consumer touchpoints, operational requests, and dynamic daily queues without requiring top-down prompts or constant oversight
• Ensures 100% accuracy in item setup, digital assets, and customer communications across retail portals and public platforms
• Ability to address consumer concerns thoughtfully and turn negative experiences into positive brand interactions
• Moves fluidly between structured daily ownership tasks (inbox, item setup) and fast-turnaround support requests from Sales and Marketing leadership
• Remote- US-based candidates

Qualifications

Must Haves

• 3-5 years of progressive experience in marketing, sales coordination, consumer care, or e-commerce execution within CPG (Consumer Packaged Goods), with a preference for Food & Beverage or Natural Products
• Bachelor's degree in marketing, Business, Communications, or a related field required
• Hands-on experience with digital asset management/syndication platforms (Syndigo, 1WS, retailer seller portals), and basic website content management system (CMS) tools
• Proficient in Microsoft Office (Excel and PowerPoint) with an ability to organize data and summarize performance metrics
• Highly motivated to learn the end-to-end commercial operations of CPG brand management with a goal of advancing into brand management roles
• Independently manages consumer touchpoints, operational requests, and dynamic daily queues without requiring top-down prompts or constant oversight
• Ensures 100% accuracy in item setup, digital assets, and customer communications across retail portals and public platforms
• Ability to address consumer concerns thoughtfully and turn negative experiences into positive brand interactions
• Moves fluidly between structured daily ownership tasks (inbox, item setup) and fast-turnaround support requests from Sales and Marketing leadership
• Remote- US-based candidates

Benefits

• Remote work for US-based candidates
• Excellent health care coverage for you and your family
• Generous time off: the freedom you need to take time away from work to rest and recharge
• 20 hours paid time each year to volunteer
• Paid bonding leave for new parents and pregnancy disability leave
• Bonus