Solutions Engineer

Summary

iHeartMedia is the number one audio company in America, leading the audio revolution by reaching 90% of Americans each month. They are seeking a Solutions Engineer for their AudioGraph platform to support pre-sale engagements, execute campaign configurations, and enhance client interactions, thereby increasing the team's capacity to handle more deals efficiently.

Responsibilities

• Support pre-sale engagements by preparing technical materials, proposing deal parameters to meet client objectives, and building audience strategies aligned to agency buying workflows and KPIs
• Own and maintain reusable pitch assets—technical one-pagers, demo environments, objection-handling docs, and ROI calculators—so sellers can move deals forward efficiently
• Execute the standardized deal configuration process: audience strategy, market selection, measurement approach, and pricing structure—customizing templates for each opportunity
• Participate in pitch meetings and RFP responses alongside senior team members; own specific technical sections of the narrative
• Conduct recurring technical enablement sessions for sellers—workshops, deal clinics, and ad-hoc coaching on how to position AudioGraph capabilities
• Ensure seamless handoffs between sales, ops, and client services—no client should feel like they’re starting over with a new team at any stage
• Maintain and improve internal documentation—playbooks, configuration guides, and troubleshooting resources—so the team operates from a shared, current knowledge base
• Contribute to the product roadmap by documenting field-level technical feedback and packaging it into clear, prioritized requirements
• Participate in sprint reviews, beta testing, and partner integration testing for new platform capabilities
• Own specific workstreams such as demo environment management, measurement vendor onboarding, or DSP integration support

Skills

• 3–5 years of experience in solutions engineering, technical account management, or advanced ad operations within programmatic advertising
• Familiarity with the programmatic supply chain: bid mechanics, deal structures (PMP/PG/preferred deals), header bidding, and SSP-DSP integration patterns
• Working knowledge of major DSPs (Amazon, TTD, DV360, Viant, Basis, or equivalent) from a technical integration or partner support perspective
• Hands-on experience with ad serving platforms (Triton, GAM, FreeWheel, or equivalent), including deal setup, inventory packaging, and basic troubleshooting
• Familiarity with audience data concepts: identity graphs, data onboarding, clean rooms, and how audience segments flow through the programmatic pipe
• Exposure to measurement and attribution methodologies (pixel-based, exposure file, foot traffic, brand lift) and at least one vendor in the space
• Ability to operate independently on defined workstreams and escalate effectively when complexity exceeds scope
• Strong communication—comfortable presenting to agency teams and equally comfortable working through a technical issue with an engineer
• Respect for others and a strong belief that others should do this in return
• Experience with various technical disciplines and applications
• Close attention to detail, following up until issues are resolved
• Ability to multitask on a variety of critical projects
• Ability to work independently, while also collaborating with others
• Strong communication skills, with the ability to communicate moderately complex technical information within the team
• Skills to recognize and solve frequently occurring problems
• Analytical thinking
• Resourcefulness and independent judgement

Qualifications

Must Haves

• 3–5 years of experience in solutions engineering, technical account management, or advanced ad operations within programmatic advertising
• Familiarity with the programmatic supply chain: bid mechanics, deal structures (PMP/PG/preferred deals), header bidding, and SSP-DSP integration patterns
• Working knowledge of major DSPs (Amazon, TTD, DV360, Viant, Basis, or equivalent) from a technical integration or partner support perspective
• Hands-on experience with ad serving platforms (Triton, GAM, FreeWheel, or equivalent), including deal setup, inventory packaging, and basic troubleshooting
• Familiarity with audience data concepts: identity graphs, data onboarding, clean rooms, and how audience segments flow through the programmatic pipe
• Exposure to measurement and attribution methodologies (pixel-based, exposure file, foot traffic, brand lift) and at least one vendor in the space
• Ability to operate independently on defined workstreams and escalate effectively when complexity exceeds scope
• Strong communication—comfortable presenting to agency teams and equally comfortable working through a technical issue with an engineer

Nice to Haves

• Respect for others and a strong belief that others should do this in return
• Experience with various technical disciplines and applications
• Close attention to detail, following up until issues are resolved
• Ability to multitask on a variety of critical projects
• Ability to work independently, while also collaborating with others
• Strong communication skills, with the ability to communicate moderately complex technical information within the team
• Skills to recognize and solve frequently occurring problems
• Analytical thinking
• Resourcefulness and independent judgement

Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• ​A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!