College of Engineering IT Technician

Division Name: Finance and PlanningDepartment: Client Services

Job Summary

The primary role of the College of Engineering IT Technician is to provide technology support and consultation directly to the College of Engineering (CEG). The scope of support responsibilities includes configuration, setup, administration, networking, preventative maintenance, security, troubleshooting, purchasing, inventorying, and repair of endpoint technologies utilized by College of Engineering faculty and staff, including but not limited to desktop and laptop computers, tablets, classroom and conference room devices, smartphones, printers, e-mail and calendaring, and line-of-business applications.The CEG IT Technician is part of the Endpoint Support team within the Office of Technology Solutions, and fulfills a specialty technical role to provide holistic, proactive technology support to the College of Engineering, focusing on identifying solutions fit to their unique needs. The CEG IT Technician also serves as a liaison between the College of Engineering and other Technology Solutions teams, providing consultation on technology services impacting the College of Engineering. Support will be provided by the CEG IT Technician in an embedded fashion, as the incumbent will spend each workday on site at the College of Engineering.This position is responsible for first and second level support, which can involve working with customers in person, over the phone, chat, email, and/or remote desktop support as well using a set of management tools to configure and manage the endpoint devices used by the College of Engineering. The individual in this role also provides documentation of solutions and tracks all incidents using the University's IT service management system. The position carries significant responsibility to work independently and to use sound judgment to quickly fulfill the needs of the College of Engineering and may be contacted outside of business hours to provide support.The CEG IT Technician also partners with the Learning Spaces Audio/Visual Technology (LSAVT) team to provide support and management of all Windows, MacOS, Android, and iOS devices for classrooms and collaborative spaces in the College of Engineering.

Additional Information

Technology Solutions provides information technology products and services for the administrative and business functions of Illinois State University. Through our Technology Support Center and our highly trained staff, Technology Solutions looks to improve the campus experience for all students, faculty, staff, and the rest of the campus community.As part of Client Services, Endpoint Support provides comprehensive support and services for end-user devices and software to individuals in Finance and Planning, University Advancement, Athletics, the offices of the Provost, the offices of Enrollment Management and Academic Services, the College of Engineering, the offices of the President, and the Board of Trustees.

University Benefit Highlights:

• Insurance benefits, including health, dental, vision, and life
• Retirement and supplemental retirement planning options
• Tuition waiver benefits available to staff as well as their eligible dependents
• Paid holiday/administrative closures during Thanksgiving and Winter Breaks
• Paid benefit time

For more University Benefit information: https://hr.illinoisstate.edu/benefits/Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/

Salary Rate / Pay Rate

$25.64 - $30.77 per hour

Required Qualifications

1. High School diploma or equivalent.
2. Any combination totaling one year from the following categories:a. college course work which included Information Technology, IT Management, Programming, IT Systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:     - 30 semester hours equals one year (12 months)      - 60 semester hours or Associate’s degree equals 18 months      - 90 semester hours equals two years (24 months)     - Bachelor's or higher degree equals three years (36 months)b. progressively more responsible work experience in an Information Technology related profession
3. Experience designing, implementing, managing, or providing support:a. on a technology support team including full-time and part-time staffb. in an IT profession with a focus on end user support or system administration utilizing technologies and skills such as the following:     - Active Directory organizational units, computers, users, and security groups.     - Windows PowerShell scripting for automation of changes in Active Directory and Windows file and print servers     - Office 365 distribution lists, shared calendars, and mailboxes.     - Group Policy Objects (GPOs)     - User Experience Virtualization (UE-V), redirected folders, and offline files.     - Remote support utilizing ScreenConnect or a similar remote control and assistance tool     - Distributed File Systems (DFS) for network file shares.     - Configuration and deployment of Windows OS with Microsoft Configuration Manager     - Networked printers     - macOS and support of macOS/iOS devices managed by Jamf     - Deep knowledge of Microsoft 365 tools and options     - Mobile devices, covering multiple platforms     - Zoom for virtual meetings and web conferencing needs     - Diagnosing and resolving hardware components and software issues     - using Knowledge Management practices for the creation and modification of knowledge records
4. The following skills and/or abilities:a. Ability to multitask and self-manage assigned projects and daily tasks in an environment with shifting prioritiesb. Ability to follow established procedures, even in a high-pressure situationc. Ability to interact and work effectively in a team environmentd. Ability to research and learn independentlye. Ability to solve problems, including the ability to identify opportunities for improvement, perform independent research, and apply critical reasoning skills to solve technical issues proactivelyf. Superior customer service skills and experience employing a high level of situational awareness and sound judgmentg. Excellent communication skills (verbal and written), including the ability to convey technical information to a non-technical audience

Preferred Qualifications

1. Information Technology Infrastructure Library Foundation Certification
2. HDI Desktop Support Technician Certification
3. Certified in the warranty repair of Dell or Lenovo computers
4. Experience deploying, managing, and supporting devices and technology used within an engineering college or program
5. Experience with management or support of Linux devices in an enterprise environment

Work Hours

Standard work hours for this position are 8:00am to 4:30 pm, Monday-Friday. This position works primarily in person, on campus. Occasional remote work is a possibility.Most work will be performed during standard working hours, but occasional after hours work and/or emergency calls is required due to the nature of the position. Work during standard working hours will be performed on-site; after hours work will be a combination of on-site and/or remote work, as appropriate.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.
3. Distinguish colors on a monitor.

Proposed Starting Date

April 2026

Required Applicant Documents

ResumeReference List

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Transcripts - See Special Instructions to Applicants for additional optionsCertification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. If you are using college or university coursework to qualify for this position, then college or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below. To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline. Transcripts and/or military service documentation may be emailed, faxed, or mailed to Human Resources by the application deadline:Email: kgshelt@ilstu.eduFax: 309.438.0011, Attn: Kira Shelton Address: Illinois State University Human Resources Campus Box 1300 Normal, IL 61790-1300 The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Contact Information for Applicants

Kira SheltonHuman Resourceskgshelt@ilstu.edu(309) 438-2120

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.