Client Project Manager

Summary

Illumia provides integrated technology solutions for education, healthcare, and business campuses through payments, credential-driven privileges, cloud platforms, and open APIs. The Client Project Manager will lead client engagements, overseeing project delivery, financial performance, quality, customer satisfaction, requirements, resources, communications, and implementation changes.

Responsibilities

• Overall performance and delivery of defined scope(s) of work as indicated by customer satisfaction, quality of products and/or services provided, level of profitability attained, and other such measures as may be designated
• Serving as primary customer contact and managing overall company customer interface relationships for defined scope(s) of work to ensure responsiveness to customer needs and effective professional conduct
• Providing functional and technical guidance to consulting staff and management. Will also perform as a project lead on advanced specialized projects or in resolution of technical problems that would critically impact performance, schedule, or cost
• Develops project schedules and documentation; defines and assigns work to consultants assigned to Project; monitors and controls work in progress for technical adequacy; and provides active assistance to meet schedules or resolve complex technical or customer requirements
• Evaluates information from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Serves as the conduit between stakeholders (internal and external customers) and the project implementation team through which requirements flow
• Implement and manage project changes and interventions to achieve project outputs
• Gathers requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks and workflow analysis
• Ensures timely Project Communication and appropriate generation, collection, dissemination, and storage of project information – prepares project status reports and keeps management, business clients and others informed of project status and related issues
• Plans for Resource Management: acquires and manages team resource needs making the most effective use of people involved with the project – this entails day-to-day team management, team communication, identifying and leveraging strong skills while developing others
• Project administration includes forecasting setup and tracking, project financials, time/expense reconciliation and enforcement of standards
• 50% travel required

Skills

• Bachelor's degree in Business Administration or Project Management
• 3-5 years proven experience in program or project management leading clients and team members through large complex system implementation and integrations
• Demonstrated success working in a fast-paced, dynamic work environment such as management consulting
• Client interfacing responsibilities in a management consulting setting demonstrating strong client relationship skills – ability to partner with technical as well as project leaders from client organizations to drive overall solution, manage issues/risks/dependencies and facilitate schedule/scope conversations
• Experience managing the scope of projects – budgetary responsibilities highly preferred
• An advanced level of proficiency required to apply broad knowledge and experience to complex long-term projects
• Strong people management skills – ability to provide direction/leadership to others as a project lead and/or a functional/technical specialist
• Demonstrated communication, presentation skills, analytical and problem-solving skills, short term and long-term planning skills
• Strong client relationship skills – ability to partner with technical as well as project leaders from client organizations to drive overall solution, manage issues/risks/dependencies and facilitate schedule/scope conversations
• 50% travel required
• PMP or equivalent certification

Qualifications

Must Haves

• Bachelor's degree in Business Administration or Project Management
• 3-5 years proven experience in program or project management leading clients and team members through large complex system implementation and integrations
• Demonstrated success working in a fast-paced, dynamic work environment such as management consulting
• Client interfacing responsibilities in a management consulting setting demonstrating strong client relationship skills – ability to partner with technical as well as project leaders from client organizations to drive overall solution, manage issues/risks/dependencies and facilitate schedule/scope conversations
• Experience managing the scope of projects – budgetary responsibilities highly preferred
• An advanced level of proficiency required to apply broad knowledge and experience to complex long-term projects
• Strong people management skills – ability to provide direction/leadership to others as a project lead and/or a functional/technical specialist
• Demonstrated communication, presentation skills, analytical and problem-solving skills, short term and long-term planning skills
• Strong client relationship skills – ability to partner with technical as well as project leaders from client organizations to drive overall solution, manage issues/risks/dependencies and facilitate schedule/scope conversations
• 50% travel required

Nice to Haves

• PMP or equivalent certification

Benefits

• This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ.
• Flexible time off to include paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans on your first day of employment
• Comprehensive employee assistance program (EAP)
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance
• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k)
• Employee stock purchase plan
• Some positions may include additional compensation in the form of bonus, equity, or commissions.