Project Manager

Summary

Intermedia is a provider of cloud-based communication and collaboration solutions, including UCaaS, CCaaS, and productivity tools. The Launch Manager will coordinate AI product launches end to end, maintain launch plans, align cross-functional stakeholders, track go-to-market readiness, and report status and risks to senior leadership.

Responsibilities

• Own and maintain launch plans for AI products – project plans and spreadsheets capturing timelines, owners, dependencies, and required lead times for each task
• Map the stakeholders involved in each launch and run a clear communication cadence so everyone knows what they need to do and by when
• Track go-to-market readiness across the business – marketing, sales, support, training, solution architects, documentation, and more – and keep it all moving toward the launch date
• Provide clear, well-organized direction to stakeholders and follow up proactively and diplomatically to keep commitments on track
• Report launch status, risks, and delivery dates to senior leadership, and present readiness in leadership forums
• Coordinate usability testing and customer feedback sessions by connecting product teams with customers, solution architects, and other stakeholders, and organizing the logistics
• Run launch checklists, go/no-go reviews, and post-launch retrospectives to continuously improve how we launch
• Build a strong working understanding of the products so you can communicate credibly with any audience, from engineers to executives

Skills

• Enough familiarity with AI products to explain them credibly to any audience; deep technical or model-building knowledge is not required
• 1–2 years of experience in a role that rewards strong organization and coordination – for example project or program coordination, product ownership, business operations, launch or event management, an internship, or a similar cross-functional role. We're open to high-potential candidates early in their careers
• A track record of keeping multiple workstreams, owners, and deadlines on track at once, with excellent attention to detail
• Excellent written and verbal communication, with the ability to tailor a message to any audience, from individual contributors to senior executives
• Strong interpersonal skills and a collaborative, outgoing style; you build trust quickly and enjoy working across teams
• A proactive, self-starting mindset – you take ownership, anticipate what is needed, and follow through without being asked
• Confidence and professionalism when engaging and presenting to senior stakeholders
• Comfort working with globally distributed teams, with strong asynchronous communication skills
• Upper-intermediate or higher English proficiency
• Bachelor's degree or equivalent professional experience
• Exposure to go-to-market, product marketing, or launch/event coordination (including internships or university projects)
• Experience with planning and collaboration tools (e.g. Smartsheet, Jira, Asana, Monday)
• Familiarity with UCaaS/CCaaS or other SaaS products
• Familiarity with modern AI concepts or products

Qualifications

Must Haves

• Enough familiarity with AI products to explain them credibly to any audience; deep technical or model-building knowledge is not required
• 1–2 years of experience in a role that rewards strong organization and coordination – for example project or program coordination, product ownership, business operations, launch or event management, an internship, or a similar cross-functional role. We're open to high-potential candidates early in their careers
• A track record of keeping multiple workstreams, owners, and deadlines on track at once, with excellent attention to detail
• Excellent written and verbal communication, with the ability to tailor a message to any audience, from individual contributors to senior executives
• Strong interpersonal skills and a collaborative, outgoing style; you build trust quickly and enjoy working across teams
• A proactive, self-starting mindset – you take ownership, anticipate what is needed, and follow through without being asked
• Confidence and professionalism when engaging and presenting to senior stakeholders
• Comfort working with globally distributed teams, with strong asynchronous communication skills
• Upper-intermediate or higher English proficiency
• Bachelor's degree or equivalent professional experience

Nice to Haves

• Exposure to go-to-market, product marketing, or launch/event coordination (including internships or university projects)
• Experience with planning and collaboration tools (e.g. Smartsheet, Jira, Asana, Monday)
• Familiarity with UCaaS/CCaaS or other SaaS products
• Familiarity with modern AI concepts or products

Benefits

• Fully remote work arrangement
• Direct partnership with senior leadership and visibility with the executive team
• Opportunity to build a broad understanding of the business and a wide internal network
• Career development opportunity described as a genuine springboard
• Opportunity to make a visible, measurable impact on product launches