Payments Solution Engineer

Summary

Illumia provides integrated technology solutions for education, healthcare, and business campuses. The Payments Solution Engineer leads end-to-end presales engagements for integrated payments, including discovery, solution design, proposals, and product demonstrations, while advising clients and collaborating with sales, product, implementation, and support teams.

Responsibilities

• Lead end-to-end presales engagements including discovery sessions, solution workshops, and tailored product demonstrations, independently managing client expectations throughout
• Proactively identify underlying business and operational challenges during client consultations and translate them into customized Integrated Payments software solutions
• Craft compelling value propositions that connect technical capabilities to client-specific outcomes, adapting messaging for both technical users and business decision-makers
• Anticipate and address client objections proactively during sales engagements, guiding clients toward optimal solution configurations
• Collaborate with sales, product, and implementation teams to develop complex, customized proposals that align with client goals and operational context
• Actively research competitive landscapes and client trends, integrating insights into solution recommendations and providing feedback to product teams on features that enhance competitive differentiation
• Collaborate with other Solution Engineers, sharing best practices and supporting team development
• Complete technical documents including scope creation, health checks, and RFP responses, independently managing scope and quality
• Travel - Estimated travel to be 20-40% with Client sales visits and conferences being the majority

Skills

• 3+ years of experience managing, implementing, and/or supporting Integrated Payment software/hardware with demonstrated progression in client-facing or presales roles
• Understanding of enterprise system deployment environments and integrations to include authentication services, restful APIs, event messaging and network topography
• Advanced knowledge of Integrated Payments System software applications with strong ability to configure, troubleshoot, and tailor solutions to complex customer requirements
• Proven ability to lead discovery sessions, uncover underlying business challenges, and design customized solution recommendations
• Strong communication and presentation skills, with demonstrated ability to translate technical detail into compelling client narratives for diverse audiences
• Ability to manage cross-functional collaboration independently, driving alignment across sales, product, and technical teams
• 3+ years of experience using Illumia Integrated Payments software and hardware
• Certification with other 3rd party Integrated Payments products such as TouchNet, Flywire, Nelnet, or other similar solutions
• Previous experience working in the Higher Education market in a technical aspect
• Comprehension of software architecture with a deep understanding of enterprise software applications such as ODBC databases, Microsoft Azure, Mobile platforms, and SaaS products
• A strong understanding of the technical infrastructure, deployment methodologies and cloud, SaaS, enterprise architecture for academic financial platforms, including student financials and general ledger
• Track record of developing technical content or sales collateral that supports solution positioning

Qualifications

Must Haves

• 3+ years of experience managing, implementing, and/or supporting Integrated Payment software/hardware with demonstrated progression in client-facing or presales roles
• Understanding of enterprise system deployment environments and integrations to include authentication services, restful APIs, event messaging and network topography
• Advanced knowledge of Integrated Payments System software applications with strong ability to configure, troubleshoot, and tailor solutions to complex customer requirements
• Proven ability to lead discovery sessions, uncover underlying business challenges, and design customized solution recommendations
• Strong communication and presentation skills, with demonstrated ability to translate technical detail into compelling client narratives for diverse audiences
• Ability to manage cross-functional collaboration independently, driving alignment across sales, product, and technical teams

Nice to Haves

• 3+ years of experience using Illumia Integrated Payments software and hardware
• Certification with other 3rd party Integrated Payments products such as TouchNet, Flywire, Nelnet, or other similar solutions
• Previous experience working in the Higher Education market in a technical aspect
• Comprehension of software architecture with a deep understanding of enterprise software applications such as ODBC databases, Microsoft Azure, Mobile platforms, and SaaS products
• A strong understanding of the technical infrastructure, deployment methodologies and cloud, SaaS, enterprise architecture for academic financial platforms, including student financials and general ledger
• Track record of developing technical content or sales collateral that supports solution positioning

Benefits

• Flexible time off to include paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans on your first day of employment
• Comprehensive employee assistance program (EAP)
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance
• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k)
• Employee stock purchase plan
• This is a fully remote position.
• Some positions may include additional compensation in the form of bonus, equity, or commissions.