AI Business Systems Analyst

Summary

ImageTrend delivers software solutions, data analytics, and services for healthcare and emergency response organizations. The AI Business Systems Analyst identifies, designs, implements, and supports artificial intelligence solutions, intelligent automations, and enterprise applications that improve operational efficiency, decision-making, and employee productivity. The role partners with stakeholders to develop AI-enabled capabilities and supports enterprise application administration, integration, governance, and continuous improvement.

Responsibilities

• Partner with business stakeholders to identify, evaluate, and prioritize opportunities for artificial intelligence, intelligent automation, and process improvement initiatives
• Translate business requirements into clearly defined AI use cases, solution designs, workflows, success measures, data requirements, risks, and implementation plans
• Design, configure, test, deploy, monitor, and support AI assistants, agents, prompts, retrieval-based solutions, workflows, automations, and enterprise application enhancements using approved technologies and platforms
• Develop and optimize prompts, knowledge sources, retrieval strategies, agent instructions, and other AI solution components to improve output quality, reliability, and user adoption
• Build and support human-in-the-loop controls that allow appropriate review, approval, correction, escalation, or override of AI-generated outputs
• Connect AI solutions to authorized enterprise applications, data sources, APIs, connectors, and integrations while maintaining appropriate security and governance controls
• Support AI proofs of concept, pilots, experimentation efforts, and the transition of successful solutions into scalable, supportable production capabilities
• Evaluate AI solution effectiveness through testing and established performance measures including accuracy, adoption, completion rates, time saved, user satisfaction, productivity improvements, and business outcomes
• Research emerging AI technologies, tools, models, and industry trends and recommend opportunities for responsible adoption and practical business application
• Support the administration, configuration, integration, testing, maintenance, and continuous improvement of assigned enterprise applications and business systems
• Assist with user access, roles, permissions, data quality initiatives, workflow configuration, reporting, dashboards, release testing, troubleshooting, and issue resolution
• Collaborate with business owners, vendors, developers, security, compliance, and IT teams to resolve issues, deliver enhancements, and support reliable integrations between systems
• Support organizational standards related to cybersecurity, data privacy, responsible AI, regulatory compliance, and enterprise technology governance
• Create and maintain technical documentation, configuration records, standard operating procedures, governance materials, knowledge articles, and training resources that support AI and enterprise application adoption
• Perform additional duties or tasks as assigned, including travel to orientation, company events, training opportunities, or other onsite meetings as required

Skills

• Bachelor's degree in Artificial Intelligence, Machine Learning, Computer Science, Data Science, Software Engineering, Information Systems, or a related field, or the equivalent combination of education and relevant experience
• Demonstrated experience through academic, internship, research, project, or professional environments supporting AI-powered applications, automations, enterprise systems, or related technologies
• Working knowledge of artificial intelligence concepts including large language models (LLMs), prompt engineering, retrieval-augmented generation (RAG), embeddings, semantic search, agent frameworks, Model Context Protocol (MCP), workflow automation, and responsible AI practices
• Understanding of enterprise applications, cloud technologies, databases, integrations, authentication, permissions, APIs, and software development or delivery methodologies
• Understanding of AI platforms and technologies such as Microsoft Copilot Studio, Azure AI, OpenAI, Salesforce Agentforce, Anthropic Claude, Google Vertex AI, Amazon Bedrock, Power Platform, or similar technologies
• Experience or exposure to enterprise applications and platforms such as CRM, ERP, CPQ, HRIS, customer service, analytics, or other enterprise SaaS solutions is preferred
• Knowledge of data governance, cybersecurity, privacy requirements, healthcare technology, or other regulated business environments is preferred
• Familiar with workflow automation tools, integration platforms, APIs, semantic search technologies, agent frameworks, or business process automation is preferred
• Knowledge of common business processes across areas such as sales, marketing, customer success, finance, operations, contracting, onboarding, or customer support
• Strong analytical, troubleshooting, problem-solving, and critical-thinking skills with the ability to work through ambiguous challenges and develop practical solutions
• Strong attention to detail, sound judgment, intellectual curiosity, and willingness to learn unfamiliar business processes, data, and platforms
• Strong written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Ability to maintain discretion when handling proprietary and confidential information
• Enthusiasm for learning and expanding knowledge or skills
• Strong work ethic, integrity, honesty, collaboration, and team orientation
• Ability to travel as required, up to 10%

Qualifications

Must Haves

• Bachelor's degree in Artificial Intelligence, Machine Learning, Computer Science, Data Science, Software Engineering, Information Systems, or a related field, or the equivalent combination of education and relevant experience
• Demonstrated experience through academic, internship, research, project, or professional environments supporting AI-powered applications, automations, enterprise systems, or related technologies
• Working knowledge of artificial intelligence concepts including large language models (LLMs), prompt engineering, retrieval-augmented generation (RAG), embeddings, semantic search, agent frameworks, Model Context Protocol (MCP), workflow automation, and responsible AI practices
• Understanding of enterprise applications, cloud technologies, databases, integrations, authentication, permissions, APIs, and software development or delivery methodologies
• Understanding of AI platforms and technologies such as Microsoft Copilot Studio, Azure AI, OpenAI, Salesforce Agentforce, Anthropic Claude, Google Vertex AI, Amazon Bedrock, Power Platform, or similar technologies
• Experience or exposure to enterprise applications and platforms such as CRM, ERP, CPQ, HRIS, customer service, analytics, or other enterprise SaaS solutions is preferred
• Knowledge of data governance, cybersecurity, privacy requirements, healthcare technology, or other regulated business environments is preferred
• Familiar with workflow automation tools, integration platforms, APIs, semantic search technologies, agent frameworks, or business process automation is preferred
• Knowledge of common business processes across areas such as sales, marketing, customer success, finance, operations, contracting, onboarding, or customer support
• Strong analytical, troubleshooting, problem-solving, and critical-thinking skills with the ability to work through ambiguous challenges and develop practical solutions
• Strong attention to detail, sound judgment, intellectual curiosity, and willingness to learn unfamiliar business processes, data, and platforms
• Strong written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Ability to maintain discretion when handling proprietary and confidential information
• Enthusiasm for learning and expanding knowledge or skills
• Strong work ethic, integrity, honesty, collaboration, and team orientation
• Ability to travel as required, up to 10%

Benefits

• Bonus
• Benefits
• Perks
• Community gains
• This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy.