Mass Markets
Posted 70 days agoVerified live 8h ago
AI Business Analyst
Brief overview
Remote
UndergradOr in progress
3+ yrsMinimum
3 H-1B approvalsDept. of Labor
Business AnalysisRequirements GatheringStakeholder EngagementSolution DesignAI Opportunity AssessmentBusiness Process ImprovementBusiness Case DevelopmentProject Delivery MethodologiesBusiness Analysis CertificationsGenerative AI TechnologiesProcess MappingWorkflow AnalysisAgile Delivery MethodologiesData AnalyticsReporting ToolsEnterprise Transformation
About the company
Mass Marketsmassmarkets.com
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
Visa sponsorship history
2 years sponsoring, last filed FY2024
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.3H-1B approved
100%approval rate
2new H-1B hires
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20231
20242
Job description
Summary
MCI is one of the fastest-growing tech-enabled business services companies in the USA, seeking a strategic and analytical AI Business Analyst. This role is responsible for identifying opportunities where AI can improve business performance, gathering requirements, supporting solution design, and ensuring AI initiatives deliver measurable value.
Responsibilities
- Identify business needs and translate them into AI solution requirements
- Conduct stakeholder interviews and workshops
- Gather, analyze, and document business requirements
- Develop functional and non-functional specifications
- Support solution design and validation activities
- Identify opportunities to leverage AI technologies
- Evaluate business processes for AI and automation opportunities
- Develop business cases and value assessments
- Support feasibility and impact analyses
- Recommend AI-driven improvements
- Build strong relationships across business and technology teams
- Facilitate communication between stakeholders and technical teams
- Manage requirements throughout the project lifecycle
- Support decision-making and prioritization activities
- Ensure alignment between business objectives and solution outcomes
- Contribute to successful AI project execution
- Assist with testing, validation, and user acceptance activities
- Support implementation and change management efforts
- Monitor project outcomes and benefits realization
- Identify opportunities for optimization and enhancement
- Provide insights that support AI adoption and operational excellence
- Develop reports, dashboards, and business insights
- Track project performance and business outcomes
- Support continuous improvement initiatives
- Promote best practices in business analysis and AI adoption
Skills
- Bachelor's Degree in Business, Information Systems, Computer Science, Technology, Operations Management, or a related field
- Minimum 3 years of experience in business analysis, process improvement, consulting, operations, or related disciplines
- Experience gathering and documenting business requirements
- Strong analytical, critical-thinking, and problem-solving abilities
- Experience facilitating stakeholder workshops and meetings
- Ability to translate business needs into technical requirements
- Strong communication and presentation skills
- Experience working with cross-functional teams
- Knowledge of project delivery and business analysis methodologies
- Strong organizational and documentation abilities
- Ability to manage multiple initiatives simultaneously
- Experience supporting technology or transformation projects
- Experience supporting AI, machine learning, or automation initiatives
- Business Analysis certifications such as CBAP, CCBA, or PMI-PBA
- Knowledge of Generative AI technologies
- Experience with process mapping and workflow analysis
- Familiarity with Agile delivery methodologies
- Experience developing business cases and ROI models
- Exposure to data analytics and reporting tools
- Experience supporting enterprise transformation programs
Qualifications
Must Haves
- Bachelor's Degree in Business, Information Systems, Computer Science, Technology, Operations Management, or a related field
- Minimum 3 years of experience in business analysis, process improvement, consulting, operations, or related disciplines
- Experience gathering and documenting business requirements
- Strong analytical, critical-thinking, and problem-solving abilities
- Experience facilitating stakeholder workshops and meetings
- Ability to translate business needs into technical requirements
- Strong communication and presentation skills
- Experience working with cross-functional teams
- Knowledge of project delivery and business analysis methodologies
- Strong organizational and documentation abilities
- Ability to manage multiple initiatives simultaneously
- Experience supporting technology or transformation projects
Nice to Haves
- Experience supporting AI, machine learning, or automation initiatives
- Business Analysis certifications such as CBAP, CCBA, or PMI-PBA
- Knowledge of Generative AI technologies
- Experience with process mapping and workflow analysis
- Familiarity with Agile delivery methodologies
- Experience developing business cases and ROI models
- Exposure to data analytics and reporting tools
- Experience supporting enterprise transformation programs
