Associate Implementation Engineer

Summary

Imprivata is a company that delivers unified access and security management programs for healthcare and mission-critical organizations. The Associate Implementation Engineer is responsible for post-sales work with customers and business partners in executing software implementations and applying technical skills to contribute to product implementations.

Responsibilities

• Provide technical environment assessment and a detailed solution output for team members to execute on
• Work on customer implementation based on execution of assigned project tasks including installing Imprivata products, testing, and managing the project through end user deployment
• Contribute to the creation & maintenance of project and process related 'best practice' methodologies, training and documentation
• Understand how Imprivata integrate with various technologies (Citrix, VDI, Azure AD, etc)
• Assist with maintaining a repository of current Imprivata product solutions and offerings that will be used by the PMO to efficiently lead projects
• Development of Technical Collateral, Field Workshops, and best practices development as defined by Technical Services Manager and Senior IE to drive standardization and repeatable processes
• Assist with training to both customers and channel partners on Imprivata’s products
• Extensive domestic travel - up to 75% - is a requirement of the position
• Work closely with the Implementation Technical Services Manager to ensure technical aptitude amongst team members and continued personnel growth
• Other duties as assigned and required

Skills

• Bachelor's degree in Business, Computer Science, Engineering or related discipline or relevant experience
• 3+ years demonstrated expertise implementing enterprise software packages or custom systems
• 3+ years of experience with Windows administration and applications and ability to successfully troubleshoot independently
• Working knowledge of Windows administration and troubleshooting
• Familiarity with enterprise technologies such as: Identity and Access Management (SAML, OIDC, WS-Federation), Virtualization platforms (Citrix, VMware, Hyper-V, Nutanix), Mobile Device Management solutions (Workspace ONE/Omnissa, Jamf, Intune, Ivanti, SOTI), Relational databases (Microsoft SQL Server, Oracle, MySQL, PostgreSQL)
• Understanding of client-server applications and foundational networking concepts (LAN/WAN, DNS, firewalls, switches, and routers)
• Experience using CRM or case management tools (Salesforce preferred)
• Strong analytical, troubleshooting, communication, and customer service skills
• Ability to manage multiple priorities, work independently, and meet project deadlines
• Ability to learn new technologies quickly and work effectively in complex customer environments
• Exposure to healthcare technologies is preferred, including EMRs (Epic, Oracle Health/Cerner, MEDITECH) and Imprivata solutions
• Basic scripting experience (e.g., PowerShell, JavaScript, VBScript, or AutoIT) is a plus
• Experience delivering customer training or technical consulting is a plus

Qualifications

Must Haves

• Bachelor's degree in Business, Computer Science, Engineering or related discipline or relevant experience
• 3+ years demonstrated expertise implementing enterprise software packages or custom systems
• 3+ years of experience with Windows administration and applications and ability to successfully troubleshoot independently
• Working knowledge of Windows administration and troubleshooting
• Familiarity with enterprise technologies such as: Identity and Access Management (SAML, OIDC, WS-Federation), Virtualization platforms (Citrix, VMware, Hyper-V, Nutanix), Mobile Device Management solutions (Workspace ONE/Omnissa, Jamf, Intune, Ivanti, SOTI), Relational databases (Microsoft SQL Server, Oracle, MySQL, PostgreSQL)
• Understanding of client-server applications and foundational networking concepts (LAN/WAN, DNS, firewalls, switches, and routers)
• Experience using CRM or case management tools (Salesforce preferred)
• Strong analytical, troubleshooting, communication, and customer service skills
• Ability to manage multiple priorities, work independently, and meet project deadlines
• Ability to learn new technologies quickly and work effectively in complex customer environments

Nice to Haves

• Exposure to healthcare technologies is preferred, including EMRs (Epic, Oracle Health/Cerner, MEDITECH) and Imprivata solutions
• Basic scripting experience (e.g., PowerShell, JavaScript, VBScript, or AutoIT) is a plus
• Experience delivering customer training or technical consulting is a plus