Network Administrator (Network + Desktop Support)

Summary

Indigo Beam is seeking a Network Administrator to maintain and improve its network and core infrastructure while providing technical support to internal users. The role focuses on network administration, Cato Cloud, VMware environments, desktop support, security, infrastructure maintenance, and end-user service.

Responsibilities

• Administer, monitor, and troubleshoot LAN/WAN, routing, switching, VPN, DNS/DHCP, and Wi-Fi environments
• Support and manage Cato Cloud (e.g., connectivity, policies, security controls, troubleshooting, user/site onboarding)
• Maintain network security best practices (patching, access control, segmentation, and incident response support)
• Partner with internal teams and vendors/ISPs to resolve connectivity and performance issues
• Document network topology, configurations, standards, and runbooks
• Support VMware environments (e.g., ESXi/vCenter operations, VM provisioning, performance monitoring, backups coordination)
• Assist with general infrastructure tasks (servers, storage, backups, endpoint management as applicable)
• Participate in maintenance windows, upgrades, and continuous improvement initiatives
• Provide Tier 2/3 desktop support for Windows/macOS endpoints and common productivity tools
• Troubleshoot hardware/software issues, user access, printers, and conferencing/meeting-room tech as needed
• Manage onboarding/offboarding technical tasks (accounts, devices, access, security baselines)
• Maintain strong customer service, clear communication, and timely ticket updates

Skills

• Solid experience combining network administration and desktop/end-user support
• Hands-on experience with VMware (vSphere/ESXi/vCenter) and Cato Cloud
• Experience working with ticketing systems, documentation, and ITIL-style practices
• General infrastructure / networking certifications (preferred)

Qualifications

Must Haves

• Solid experience combining network administration and desktop/end-user support
• Hands-on experience with VMware (vSphere/ESXi/vCenter) and Cato Cloud
• Experience working with ticketing systems, documentation, and ITIL-style practices

Nice to Haves

• General infrastructure / networking certifications (preferred)

Benefits

• Full-time (W2)
• Remote, Texas preferred