Solutions Engineer

Summary

Infisical is an open source security infrastructure platform for secrets management, certificates, and privileged access management. The Solutions Engineer will help grow the customer base by demonstrating technical value, guiding implementations and onboarding, advising customers, supporting sales calls, and gathering feedback to improve products and documentation.

Responsibilities

• Running proof-of-concept with leads, guiding customer through onboarding, or being able to recommend best practices for specific architectures and use cases
• Ensuring new customers are activated, happy, and have all of their questions answered
• Becoming a trusted technical advisor to customer and business leaders
• Working in tandem with account executives to lead demo & discovery calls
• Talking to customers daily to find points of friction and potential improvement in any workflows, understanding customer's needs and provide feedback towards product roadmap
• Understanding user journey and being able to guide UX/DX roadmap
• Hosting webinars and knowledge sharing sessions for customer's stakeholders
• Improving documentation and public facing materials based on customer feedback

Skills

• Experience: 3+ years
• Visa: US citizen/visa only
• Prior experience in development, systems engineering, or DevOps (open source contributions are a plus)
• Strong written and verbal communication skills—able to clearly articulate technical concepts
• High energy, high ownership mindset, and a willingness to operate in ambiguity
• Currently based in the Central or East Coast time zone (US)
• Familiarity with secret management tools or developer security platforms
• Solid understanding of developer workflows and/or DevSecOps infrastructure
• Prior experience in a startup or fast-scaling environment
• Past involvement in developer communities or public speaking (webinars, talks, etc.)
• Experience in a customer-facing technical role (e.g., Solutions Engineer, Sales Engineer, DevRel)
• Experience supporting enterprise accounts and working with technical stakeholders

Qualifications

Must Haves

• Experience: 3+ years
• Visa: US citizen/visa only
• Prior experience in development, systems engineering, or DevOps (open source contributions are a plus)
• Strong written and verbal communication skills—able to clearly articulate technical concepts
• High energy, high ownership mindset, and a willingness to operate in ambiguity
• Currently based in the Central or East Coast time zone (US)

Nice to Haves

• Familiarity with secret management tools or developer security platforms
• Solid understanding of developer workflows and/or DevSecOps infrastructure
• Prior experience in a startup or fast-scaling environment
• Past involvement in developer communities or public speaking (webinars, talks, etc.)
• Experience in a customer-facing technical role (e.g., Solutions Engineer, Sales Engineer, DevRel)
• Experience supporting enterprise accounts and working with technical stakeholders

Benefits

• Equity options
• Lunch stipend
• Work setup budget
• Primarily remote work
• In-person off-sites, conferences, and team gatherings throughout the year